At Glo, we believe technology should make life easier — and our Technical Support Team are the people who make that happen. We’re looking for someone who’s friendly, curious, and technically capable; someone who enjoys solving problems, talking to people, and keeping systems running smoothly. If you take pride in doing things properly and delivering support with a smile (even on the busy days), you’ll fit right in.
What You’ll Do
- Provide first-line and second-line technical support across Windows, macOS, networking, and common business applications.
- Troubleshoot hardware, software, and connectivity issues — getting users back up and running quickly and confidently.
- Log, manage, and resolve tickets through our service desk tools (e.g. ServiceNow, Jira, Remedy) with clear and accurate notes.
- Set up and maintain user accounts, devices, and permissions, including Active Directory tasks and endpoint configuration.
- Support the rollout of updates, deployments, and routine maintenance tasks alongside the wider technical team.
- Escalate complex issues appropriately, ensuring smooth handover and great communication throughout.
- Contribute to our internal knowledge base by documenting fixes, processes, and best practice.
- Deliver excellent customer service — clear communication, patience, and a helpful attitude every time.
What You’ll Bring
- Previous experience in an IT support or service desk role.
- Strong troubleshooting ability across Windows and macOS environments.
- A solid understanding of networking basics (LAN, VPN, DNS, TCP/IP).
- Familiarity with Active Directory and common enterprise tools such as SCCM, ServiceNow, Jira, or Remedy.
- Good problem-solving skills and a calm, logical approach under pressure.
- A genuine desire to help people — clear communication, empathy, and patience are essential.
- Willingness to learn, grow, and adapt as new technologies and processes evolve.
Why Work With Glo?
Glo is a people-first IT partner built on clarity, honesty, and high standards. We’re a friendly, tight-knit team with over 30 years’ collective experience — and we take real pride in supporting clients the right way. No jargon, no cutting corners, just dependable service and a supportive environment that helps you grow.
You’ll have the chance to learn from experienced colleagues, strengthen your technical skills, and be part of a business that genuinely values teamwork, trust, and quality service.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
- Company pension
- Work from home
Experience:
- MSP: 2 years (required)
- 1st Line Technical Support: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
