Are you an Account Manager with excellent communication skills and a natural ability to build and maintain strong client relationships?
We are looking for a dynamic, proactive and client-focused Account Manager to join our team and play a key role in managing and developing our valued client relationships.
As Account Manager, you will be the primary point of contact for a portfolio of clients, ensuring their needs are understood and met through a high-quality, responsive and proactive service. You will work closely with internal teams to ensure contracts are delivered effectively, while identifying opportunities to strengthen existing relationships and support business growth.
This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in delivering exceptional customer service.
What will you be doing?
- Acting as the primary point of contact for clients and responding to queries promptly and professionally.
- Ensuring all client responsibilities are completed accurately, to a high standard and within agreed timescales.
- Building and maintaining strong, long-term relationships with clients.
- Regularly reviewing and improving processes to ensure client expectations are consistently met.
- Attending client meetings and leading contract review meetings where required.
- Monitoring the profitability, quality and delivery timescales of contracts.
- Meeting and reporting against agreed targets, KPIs and SLAs.
- Ensuring services are delivered in line with relevant health and safety requirements.
- Supporting clients to ensure they remain compliant with relevant requirements.
- Managing contract renewals, amendments, reports, dilapidation reports and the mobilisation of new contracts.
- Identifying opportunities to generate additional business through existing client relationships.
- Working collaboratively with internal teams to ensure the company’s values and standards are consistently reflected in client delivery.
- Proactively identifying potential issues and taking action to resolve them before they impact the client.
Must-have skills and experience
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
- Strong organisational skills, with the ability to prioritise workloads and manage multiple deadlines.
- A proactive approach, with the ability to think ahead, identify potential issues and make effective decisions.
- Excellent attention to detail and the ability to deliver accurate work within tight deadlines.
- Strong customer service skills and a genuine commitment to delivering a positive client experience.
- Confident using IT systems, including Microsoft Word, Excel and Outlook.
- A willingness and ability to learn new systems, including Joblogic, with training provided.
- The ability to organise and coordinate others effectively.
- A commercial mindset, with an understanding of the importance of efficiency, profitability and continuous improvement.
- A positive, professional and collaborative approach to working as part of a team.
Would be good to have
- Previous experience working within an installation, maintenance, facilities management or similar service-based business would be advantageous, but is not essential.
Why join the team?
We’re big enough to be appointed by leading clients across London, but small enough to value every member of our team and create a supportive and positive working environment.
We work directly with a diverse range of clients across the education, health, leisure and hospitality sectors, as well as local authorities and leading businesses.
You’ll have the opportunity to take ownership of important client relationships, make a real impact and play a key role in supporting the continued growth of the business.
What can you look forward to?
- Competitive salary
- 22 days’ annual leave plus Bank Holidays
- After 3 years’ employment, annual leave increases by 1 day per year up to a maximum of 25 days
- 37.5 hours per week, office-based, Monday to Friday, 08:00–16:30
- Six-month probation period
- Pension contribution – employer matching up to 3%
- Private healthcare following successful completion of probation
- Company sick pay – 10 days per year
- Company phone and laptop
- A supportive and friendly team environment
- The opportunity to develop and grow within the business
Interested?
If you’re an experienced Account Manager with excellent customer service and relationship-building skills, and you’re looking for a rewarding opportunity where you can make a real difference to both clients and the business, we’d love to hear from you.
This is a full-time, Hybrid based role in East London.
Apply today to find out more.
Pay: £40,000.00-£45,000.00 per year
Benefits:
Work Location: Hybrid remote in Stratford
