We are seeking an experienced and results-driven Operations Manager to oversee and improve the day-to-day delivery of our business operations. This is a key leadership role for a highly organised professional who can balance operational performance, customer service, cost control, compliance, and team development.
The successful candidate will work closely with senior leadership and cross-functional teams to ensure that processes are efficient, resources are used effectively, and operational objectives are consistently achieved. You will bring a practical, data-informed approach to problem-solving and a commitment to continuous improvement.
Key Responsibilities
- Lead and manage daily operational activity, ensuring services and processes are delivered safely, efficiently, and to agreed standards.
- Develop and implement operational plans that support business objectives, customer commitments, and sustainable growth.
- Monitor operational performance against key performance indicators, including productivity, quality, cost, service levels, and compliance.
- Identify inefficiencies, risks, and bottlenecks, and implement practical improvements to strengthen performance.
- Manage, coach, and develop operational teams, setting clear expectations and fostering a positive, accountable working environment.
- Oversee resource planning, staffing, scheduling, and budget management to ensure effective use of people, equipment, and materials.
- Work collaboratively with finance, commercial, customer service, supply chain, quality, and other teams to resolve operational issues and improve end-to-end delivery.
- Maintain and improve operational procedures, policies, systems, and reporting processes.
- Ensure compliance with relevant health and safety requirements, quality standards, internal policies, and regulatory obligations.
- Investigate operational incidents, service failures, and recurring issues, coordinating corrective actions and monitoring outcomes.
- Support the introduction of new systems, products, services, and process changes.
- Prepare clear management reports on operational performance, risks, improvement initiatives, and resource requirements.
- Build strong working relationships with internal stakeholders, suppliers, and external partners where required.
- Champion continuous improvement, customer focus, and operational excellence across the organisation.
About You
- Proven experience in an Operations Manager, Business Operations Manager, Service Delivery Manager, or similar leadership role.
- Strong experience managing teams and improving operational processes in a fast-paced environment.
- Demonstrable ability to manage budgets, resources, performance metrics, and operational priorities.
- Sound understanding of health and safety, quality management, compliance, and risk controls.
- Excellent problem-solving and decision-making skills, with a practical and commercially aware approach.
- Strong people-management skills, including coaching, performance management, and team development.
- Confidence working with data, reporting tools, and performance measures to drive informed decisions.
- Excellent communication and stakeholder-management skills.
- The ability to remain calm, organised, and effective when managing competing priorities.
- Experience with continuous-improvement methodologies, such as Lean or Six Sigma, would be advantageous.
- A relevant qualification in business, operations, management, logistics, or a related discipline is desirable.
What We Offer
- Competitive salary, based on experience.
- Performance-related bonus opportunity.
- Pension contributions and life assurance.
- Private healthcare and wellbeing support.
- Generous annual leave, including additional paid time off for key life events.
- Flexible working arrangements, where operationally appropriate.
- Employee assistance programme and confidential wellbeing support.
- Ongoing professional development and support for relevant qualifications.
- A collaborative working environment with the opportunity to make a visible impact on business performance.
- Clear opportunities for career progression within a growing organisation.
We are committed to creating an inclusive workplace where every colleague is respected, supported, and able to perform at their best.
If you are an experienced operational leader who enjoys improving processes, developing teams, and delivering excellent results, we would welcome your application.
Pay: £45,000.00-£48,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
