At Reesink UK, we power progress through sustainable solutions. With a 240-year legacy, we combine global excellence and expertise with a strong local presence to deliver trusted machinery, innovative technologies, and reliable support across UK and Ireland.
We partner with some of the worlds most respected manufacturers, earning a reputation for quality, reliability and innovation. Our commitment to sustainability and continuous improvement keeps us at the forefront of the industry.
At the heart of our business is our people. We foster a supportive, collaborative environment where you can thrive, develop and make a real impact.
When you join Reesink UK you become part of a team driven by Courage, Care, Collaboration, and Pride, where we work together to build lasting relationships and deliver meaningful results.
Role Overview
As a key member of the Parts and Sales Administration team you will support customers in identifying the correct parts and equipment they need, across our turf and irrigation businesses. Using online manuals, exploded diagrams, and electronic catalogues, you’ll help ensure customers receive accurate, timely advice and a smooth, professional service experience.
You will work both independently and collaboratively with the wider team, contributing to efficient operations and high levels of customer satisfaction across our sales teams, service centres, dealer network, and end‑user customers.
What you’ll be doing – Key responsibilities
· Provide expert parts guidance to dealers, service centres, and end‑user customers, ensuring all enquiries are handled promptly, professionally, and with a strong focus on building positive long‑term relationships.
· Identify machinery and irrigation components using electronic parts catalogues, exploded diagrams, and technical documentation, ensuring customers receive accurate information and the correct parts first time.
· Process and manage sales orders through the ERP system, maintaining high levels of accuracy and efficiency across all written, telephone, and verbal communications.
· Respond to customer enquiries by diagnosing parts requirements, offering technical support, and advising on suitable replacements or upgrades where appropriate.
· Coordinate with internal teams—including sales, service, and logistics—to ensure smooth order fulfilment, timely dispatch, and clear communication throughout the customer journey.
· Handle returns and warranty claims, assessing product issues, documenting findings, and ensuring claims are processed in line with company procedures and manufacturer guidelines.
· Maintain up‑to‑date product knowledge, staying informed on new machinery, parts updates, and changes within the Turfcare and Grounds Care sectors to provide accurate and current advice.
· Support stock management activities, including checking availability, advising on lead times, and helping ensure parts inventory aligns with customer demand.
Contribute to continuous improvement, identifying opportunities to streamline processes, enhance customer experience, and support the wider team’s efficiency
What we offer – Benefits
- Competitive salary
- 25 days annual leave, plus bank holidays
- Company pension scheme
- Company sick pay and income protection
- Death in service benefit
- Access to an employee benefits app (including discount codes and exclusive deals)
- Employee Assistance Programme (EAP) for wellbeing support
- Mental Health First Aiders across the business
- Ongoing training and development to support your career progression
- Structured training and development, including on-the-job learning, manufacturer training
- Free Onsite parking
Job Type: Full-time
Ability to commute/relocate:
- St. Neots PE19 1QF: reliably commute or plan to relocate before starting work (required)
Experience:
- Irrigation Parts Sales: 1 year (preferred)
Work Location: In person
