Receptionist Job Description
An exciting opportunity has arisen for a Receptionist 30 hours approx. to join our team at The Best Western White House Hotel Watford.
Your main responsibilities will include, but not limited to:
- Greet guests upon arrival and offer a seamless check in and check out experience
- Understand and promote the hotel’s facilities and services and answer the guest’s questions
- Process payments and organising paperwork for future and current reservations
- Manage incoming calls and emails, taking messages, answering general enquiries and making bookings
- Provide knowledge and suggestions of the local area and surroundings
- Effectively liaise and communicate with Management, Housekeeping and Night Reception teams
- Familiarise and adhere to with the hotel’s processes and brand standards
- Managing any arising issues and make attempts to resolve them effectively and swiftly
Our ideal candidate:
- Will have a friendly and approachable personality
- Have a passion for delivering an outstanding level of customer service
- Show an excellent attention to detail
- Able to remain calm in all situations
- Be a natural problem solver
- Good knowledge of the local area
- Be comfortable working as part of a team
- An excellent level of English, both written and verbal
- Have good computer skills.
About Us
The Best Western White House Hotel is a family run hotel, full of character.
As a family run business, we value the importance of finding a good work life balance as well as providing an enjoyable working environment for our staff. We are passionate about promoting long-term career plans and progression within our company and as such, are proud that many of our team have been working with us for an extensive period.
If the above sounds right for you, we invite you to apply today!
Job Type: Zero hours contract
Pay: £12.71-£12.72 per hour
Benefits:
Ability to commute/relocate:
- Watford, Hertfordshire: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
