Job Ref: PRO1126
Branch: Mercure Daventry Court Hotel
Location: Mercure Daventry Court Hotel, Daventry
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 05/06/2026
Closing date: 07/07/2026
We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.
Objectives of this role
- Act as a face of the hotel while greeting guests in a polite and professional manner
- Supervise daily tasks for all front desk operations
- Respond to guest questions and concerns
- Assist guests in a professional and timely manner
- Promote a positive and polite work environment
- Offer five-star customer service to all guests
Responsibilities
- Follow check-in and check-out procedures for hotel guests
- Answer phone calls and book reservations
- Make plans for guests as requested
- Upsell hotel packages when appropriate
- Communicate with other hotel staff members to ensure smooth operations
- Track and update general supply inventory
Skills and qualifications
- Strong verbal and written communication skills
- Exceptional customer service skills
- Problem-solving mindset
- Outstanding professionalism
- Ability to multitask and excel in a fast-paced environment
- Ability to work well with others
Preferred qualifications
- Hospitality work experience
- Knowledge of property management systems and hotel reservation software
- Flexible weekend, nighttime, and long-hour availability
- Proficiency in a second language or multiple languages
Are you looking for an exciting opportunity in a beautiful setting with a welcoming team? Mercure Daventry Court Hotel offers a fantastic environment to build a rewarding career in hospitality. Nestled within picturesque grounds near Drayton Water and the historic Saxon market town of Daventry, our hotel is an ideal location for individuals who enjoy working in a relaxed, yet dynamic atmosphere.
Our hotel features a range of facilities, including the Fuel Bar and Restaurant, a Leisure Club with a heated indoor pool, sauna, and steam room, creating a welcoming and enjoyable environment for both our team members and guests. Whether you’re passionate about delivering excellent customer service, managing events, or creating delicious meals, there are a variety of roles where you can grow and develop your skills.
- Work in a scenic, tranquil setting: Situated in picturesque grounds with a beautiful inner courtyard, our hotel offers a peaceful yet engaging atmosphere where you can thrive.
- Join a friendly and supportive team: We pride ourselves on our warm and welcoming environment, both for our guests and our staff.
- Great career development opportunities: With a range of roles in hospitality, food and beverage, leisure, and management, Mercure Daventry Court Hotel offers numerous paths for professional growth.
- Be part of a community: With plenty of local attractions, including Silverstone, theme parks, and country parks, our hotel is part of a vibrant and diverse community.
Mercure Daventry Court Hotel is easily accessible from major transport links and just minutes away from the M1, making it the perfect location to work in the heart of the countryside while still being close to key locations and transport routes.
If you’re passionate about hospitality and ready to be part of a dedicated team, we’d love to hear from you. Whether you’re starting your career or looking to take the next step, we have opportunities for you to grow and succeed at Mercure Daventry Court Hotel.
