Location: DHL Aviation, East Midlands Airport
Contract type: Permanent
Hours: Monday to Friday, 21:00 - 05:30 (40 hours per week flexibility required)
Department: Operations - NCG Road
Grade: O
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Kick start your career with the #1 Best Workplace in Europe
At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.
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Why You’ll Love Working With Us
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You’ll get amazing benefits while building your future:
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Competitive salary + shift allowance
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Annual bonus (up to 5%)
Free onsite parking - ️
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Pension (up to 6% company contribution)
My DHL Rewards – discounts at 3,000+ retailers - ️
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Private medical (after 12 months)
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Spark – wellbeing support
Cycle to Work Scheme-
Enhanced Maternity Pay
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CIS Induction Week
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About the Role
As an NCG Road Agent, you'll play a key role in keeping DHL's UK and European transport network moving. You'll monitor shipments, coordinate operational activity, provide real-time updates, and work closely with colleagues, customers, and partners to ensure excellent service, network visibility, and smooth day-to-day operations in a fast-paced logistics environment.
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✅ What You’ll Be Doing
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Represent DHL in a professional and efficient manner in order to increase customer satisfaction.
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Support the field operations by ensuring all checkpoint have been applied for full network and customer visibility.
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Gain the trust and support of wider linehaul teams, internal and external customers
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Provide administrative and operational tasks, necessary to effectively and accurately capture and communicate movement details and updates to the network as per GSOP Compliances.
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Manage day to day workload and seek support when required.
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Use computer systems with numerous applications to ensure work is completed in accordance with company requirements.
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Communicate with colleagues ensuring that service delivery levels are consistently high.
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To help manage the day to day network operation (UK road and air network/ EU Road network).
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To liaise with the operation team to ensure our standard processes and procedures are observed.
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To report on any concerns that threaten the integrity of our security.
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Adhere to legislation including Health and Safety, Working Time Directive regulations and all company procedures.
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Perform any other reasonable duties as required ie Yard duties/Winter Ops
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Full UK driving licence
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Strong organisational and planning skills
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High attention to detail and accuracy
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Strong communication and interpersonal skills
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Ability to work under pressure and meet deadlines
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Administrative experience (preferred)
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DHL operational knowledge (beneficial)
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Logistics and supply chain knowledge (beneficial)
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Proficiency in logistics systems/software (beneficial)
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️ Closing Date: 11th September 2026
Apply now and be part of a team that keeps the world moving. ✨
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Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
Have a question? Contact our team here: [email protected]
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Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
