HOTEL RECEPTIONIST
An opportunity has arisen to work for a long established (greater than 40 years) hotel located in Central London. We are looking for an individual who is not only reliable but also very organised and who likes to use their initiative. A fast learner, with excellent communication skills, a friendly character and someone with energy is desirable for this position. This role is for a Hotel Reception.
The Company
We provide on-the-job training and an opportunity to meet an interesting cross-section of society from all over the world. Our guests may be tourists, people travelling on business, workers from other parts of England on short term projects and also guests travelling to use the nearby hospital facilities.
The Role
The Reception is the main contact point for all guests. Reception colleagues welcome guests, creating lasting memories with warm, sincere, anticipative service. Responsibilities include registering guests, processing future room reservations, responding to telephone calls and emails and providing information about the hotel and its surrounding community. Reception staff will deliver attentive, empathetic and prompt responses to any guest request, they will liaise with Housekeeping also fulfil administrative tasks. You will be working 8-12 hours per day and 4-6 days per week, with Saturday and Sunday being a compulsory day of work.
The Candidate
We are looking for an organised individual who takes their responsibilities seriously. This role is mainly customer facing and it is for this reason that the successful applicant must be presentable with a happy and positive character. We are looking for a methodical and well-organised individual with excellent communication skills. Strong English language (both written and oral) is a MUST.
Key Responsibilities
· Meeting and greeting guests upon arrival in a polite and friendly manner
· Handling incoming telephone calls and emails, responding to reservation enquiries.
· General daily administrative duties to include the managing of guest check-in and check-out.
· Has the ability to understand and follow security procedures to ensure the hotel security rules are not breached.
· Follows guidelines to manage the Reception area to ensure it is secure and clean at all times.
· Contributes to a team effort with Housekeeping and Maintenance by documenting and communicating actions.
· Coordinating with Reception colleagues with a view to maintain full occupancy
· Updates job knowledge by participating in educational opportunities.
· Enhances housekeeping and hotel reputation by accepting ownership for accomplishing new and different requests.
Knowledge, Experience & Attributes
· A customer-focused individual with excellent communication and listening skills, attention to detail and who always takes a professional approach.
· Someone who is organised, reliable and proactive with passion for what they do
· A sharp individual with a lot of drive and energy who can work well under pressure.
· A problem solver who thrives on taking responsibility and is able to manage suppliers and work with Housekeeping and Maintenance towards common goals.
· Requires good working knowledge Microsoft Office.
· Strong English language (both written and oral)
Job Types: Full-time, Permanent
Pay: £12.71-£13.00 per hour
Ability to commute/relocate:
- London W2: reliably commute or plan to relocate before starting work (required)
Language:
Work Location: In person
