Key Objectives: To effectively and efficiently handle all enquiries/claims into the business until job completion. Ensuring communication throughout.
Duties and Responsibilities
- Answering and dealing with all incoming calls and enquiries.
- Ensure customer care enquiries, received by phone, letter and email are handled quickly and efficiently (within KPI’s).
- Ensuring a professional, friendly, and consistent service is provided for the customer; Ensuring the customer is completely listened to and where possible full resolution offered.
- Entering all cases and notes on company CRM system
- Provide full support across all departments
- Keep up to date with all training requirements as set out by the business
- Ensure all company processes are followed
- Support your peers as and when required.
- Working with Microsoft Outlook and organising/filing emails
- Inputting all required information onto the company CRM system.
- Management of a busy diary for multiple field staff.
- Manage and take ownership of Work in Progress to ensure that SLA’s are met.
- Entering all sites / jobs and notes on company CRM system.
- Completing card payments in a secure manner while adhering to GDPR
- Organising the logistics behind cruise projects including the management and movement of stock and personnel.
Responsibilities and Outputs
- Adherence to call performances measures (quality & quantity)
- Low level complaints on enquiries/claims handled
- Adherence to company policies and procedures
- Ongoing communication with all relevant parties to ensure clear understanding of the claim/enquiry progress.
- Ensure all enquiries are dealt with within a timely manor
- Achieve revenue targets as set out by the business
- Support your peers as and when required.
- Achievement of key service levels
- Achievement of Key Business Goals & Objectives
NO RECRUITMENT AGENCIES PLEASE
Job Type: Permanent
Pay: £26,500.00 per year
Ability to commute/relocate:
- Brighton BN41: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
