The opportunity for U
We’re now on the lookout for a Production Support Business Analyst. In this role you will analyse and determine information needs and business requirements in order to develop detailed requirements and/or functional designs which will lead to the development of business solutions software. You will analyse client raised tickets to determine the type of ticket and priority of the ticket according to the client contract parameters.
What U will do:
Investigate, classify, and prioritise issues assigned to you from the GBST issue management system(currently “Mashups”). Tasks are completed in accordance with client’s SLA (from the start of the assignment and clarity of the information provided) without the need to refer the issue back to the customer for clarification
Write and/or review Detailed Requirements submitted by clients in production as directed by the Client Operations Manager or Development Project Manager. Requirements completed on schedule, within time budget and approved by the client and/or Functional Design produced without the need to clarify detailed requirements. Manage the appropriate Manager’s expectations pertaining to timelines
Research, analyse, and/or write Detailed Requirements relating to legislative issues.
Impact Analysis and/or Detailed Requirement approved by client/s
Write Functional Designs or User Stories in response to requirements submitted by clients in production as directed by the Client Operations Manager or Development Project Manager. Designs completed on schedule, within time budget and approved by the client/s
Provide on-site consultancy to production clients (such as supporting a client’s User Acceptance Test Phase) in accordance with resource request
Manage the critical incident process in accordance with the Critical Incident Management procedures ensuring that the correct resources are engaged, internal and external stakeholders are constantly informed and updated through to resolution of the incident
Grow knowledge of Wealth Management client base, their products, and the way they use Composer and other products’ functionality through assignments and/or interaction with the clients
Develop and extend Composer and its subsidiary products’ knowledge through personal development and involvement in various assignments
Deliver 24/7 support via on call rotation for after-hours issues
