Duty Manager

LKQ Euro Car Parts -
Guildford

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Job details

Benefits

Cycle to work scheme
Annual leave
Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Succession planning
Driving Licence
Performance management
Retail team management
Warehouse management
Profit & loss
Retail stocktaking
Customer support
Supply chain warehousing
Professional development mentoring
Customer interaction
Training & development
Stocktaking
Cash handling
Team motivation leadership
Operations leadership experience
Distribution operations team management

Full job description

Job Overview

Are you an experienced leader who thrives in a fast-paced operational environment? Do you enjoy developing people, delivering exceptional customer service and driving operational excellence?

We're looking for an ambitious Duty Manager to join our branch leadership team. Reporting to the Branch Manager and working alongside other Duty Managers, you'll play a pivotal role in leading the day-to-day operation of the branch across our retail, warehouse and fleet functions.

This is a fantastic opportunity for someone who enjoys variety, takes pride in achieving high standards and wants to make a real impact on branch performance while developing and motivating a high-performing team.

What we offer

Competitive Salary – We regularly review our salaries to keep your earnings competitive.
Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities

As Duty Manager, you'll help ensure the branch operates safely, efficiently and commercially, delivering an outstanding experience for both customers and colleagues.

Your responsibilities will include:

Leading the operation

Supporting the day-to-day running of the branch across retail, warehouse and fleet operations.
Coordinating resources to ensure smooth, efficient operations and excellent customer service.
Driving operational excellence by maintaining company standards, policies and procedures.
Managing stock accuracy, inventory control and stock take activities.
Ensuring pick-to-manifest targets and customer service SLAs are consistently achieved.
Overseeing returns, warranties and reverse logistics processes.
Supporting Click & Collect and delivery operations.
Ensuring fleet compliance, vehicle readiness and operational efficiency.

Leading people

Coaching, motivating and developing colleagues across all operational areas.
Delivering engaging daily team briefings.
Conducting performance conversations and supporting individual development plans.
Assisting with recruitment, onboarding and succession planning.
Creating a positive, inclusive and customer-focused culture.
Building a flexible, multi-skilled team capable of delivering exceptional results.

Delivering an exceptional customer experience

Championing a customer-first culture throughout the branch.
Supporting colleagues to deliver outstanding service every day.
Resolving customer queries professionally and efficiently.
Working closely with sales and operational teams to maximise customer opportunities.
Maintaining high standards of branch presentation and operational excellence.

Driving performance

Supporting delivery of branch sales, profit and margin targets.
Monitoring operational costs, payroll and productivity.
Maintaining robust cash handling and stock control procedures.
Using KPIs and operational data to identify opportunities for continuous improvement.
Supporting branch growth through operational excellence and commercial awareness.

Keeping everyone safe

Promoting a safety-first culture across the branch.
Ensuring compliance with Health & Safety legislation and company policies.
Supporting operational, financial and stock audits.
Maintaining accurate compliance records and operational controls.
Ensuring all colleagues complete mandatory training and compliance requirements.

Skills and Experience

You'll be an experienced people leader with a passion for operational excellence and customer service.
You'll ideally have:
- Previous supervisory or management experience within retail, warehouse, logistics or distribution.
- A full UK driving licence
- Experience leading, coaching and developing teams.
- Strong organisational and problem-solving skills.
- Excellent communication and relationship-building abilities.
- Experience managing KPIs and operational performance.
- A customer-focused mindset with a drive to deliver outstanding service.
- Good knowledge of stock control and operational processes.
- Strong commercial awareness and the ability to influence business performance.
- Confidence working with operational systems and reporting tools.
- A flexible approach and the ability to perform under pressure.
Experience with fleet operations, inventory management or P&L responsibility would be advantageous but isn't essential.

Why Work for LKQ

People First: We value our employees just as much as our customers.
Work-Life Balance: Flexible working options to support your lifestyle.
Career Growth: Genuine opportunities for progression in a thriving industry.
Passion for Excellence: Join a team dedicated to being the best at what we do.

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