Overview
We are seeking a dedicated After Sales Assistant to join our team, providing exceptional support to our valued customers following their purchase. This role involves engaging with customers to ensure their satisfaction, addressing post-sale queries, and facilitating ongoing relationships to promote loyalty and repeat business. The ideal candidate will possess strong communication skills, a keen eye for detail, and a general interest in cars. Hours Required: Monday & Wednesday 9.30 am - 4.30pm
Responsibilities
- Act as the primary point of contact for customers after the sale, ensuring their needs are met promptly and professionally
- Manage customer enquiries via phone, email, or in person, providing clear and accurate information regarding products and services
- Utilise CRM systems to record customer interactions, update records, and track follow-up actions
- Analyse customer feedback and sales data to identify opportunities for additional support or product recommendations
- Collaborate with sales teams and other departments to resolve issues efficiently and enhance the overall customer experience
- Assist in processing returns, refunds, or exchanges in accordance with company policies
- Support the organisation of after-sales events or campaigns aimed at increasing customer engagement and satisfaction
Skills
- Excellent communication skills, both verbal and written, with the ability to build rapport with diverse clients
- Strong analysis skills to interpret data and customer feedback for continuous improvement
- Organised and proactive approach to managing multiple tasks simultaneously
- Ability to work independently as well as part of a collaborative team environment
- Customer-focused mindset with a commitment to delivering exceptional service at all times
This role offers a rewarding environment where your skills can make a tangible difference in customer satisfaction and loyalty.
Pay: From £13.80 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
