About the Role
We’re looking for a reliable and motivated IT Support Technician to join a growing and fast-paced IT services and Telecoms provider. This is a varied, hands-on role supporting a wide range of business clients across different industries.
No two days are the same—you’ll be involved in everything from day-to-day support issues through to project work, infrastructure upgrades, and security improvements.
Key Responsibilities
- Respond to support requests via phone, email, and ticketing system
- Provide 1st/2nd line support across a range of client environments
- Troubleshoot hardware and software issues (Windows, Mac OS, etc.)
- Support Windows Server environments and Active Directory (users, permissions, policies)
- Manage Microsoft 365 / Office 365 accounts and permissions
- Assist with LAN/WAN networking, DNS, and connectivity issues
- Install and support 3CX VoIP systems
- Support and maintain backup and disaster recovery solutions
- Assist with cyber security measures (MFA, endpoint protection, email security, patching)
- Work alongside senior engineers on installations and project work
- Escalate complex issues where required while maintaining ownership
Skills & Experience
- Solid understanding of computer networking and troubleshooting
- Strong knowledge of computer hardware and general IT systems
- Experience with Windows Server environments
- Familiarity with Active Directory and user management
- Hands-on experience with Microsoft 365 (Exchange, SharePoint, Teams, Entra ID/Azure AD)
- Understanding of DNS, LAN configurations, and general networking principles
- Basic knowledge of Mac OS support
- Previous experience in a helpdesk or IT support role preferred
- Experience with VoIP (3CX) is beneficial but not essential
What We’re Looking For
- Strong problem-solving skills and attention to detail
- Good communication skills with non-technical users
- A proactive attitude and willingness to learn
- Ability to work both independently and as part of a team
What You’ll Get
- 28 days holiday
- Optional pension scheme
- Clear progression opportunities after probation
- Exposure to a wide range of technologies and real-world environments
- A small, close-knit team where you’ll make a genuine impact
Job Types: Full-time, Permanent, Apprenticeship, Graduate
Pay: £24,000.00-£28,000.00 per year
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Technical support: 1 year (required)
Work Location: In person
