PHL Group is looking for a motivated and organised Patient Service Coordinator to join our Community Dermatology team.
Working closely with the Patient Service Centre Manager, you’ll support the day-to-day coordination of our Patient Service Centre, ensuring patients receive a professional, efficient and high-quality service. You’ll help coordinate clinics, support the administration team and contribute to the smooth running of our services.
Key Responsibilities
- Support the Patient Service Centre Manager with the day-to-day coordination of the administration team.
- Provide a high-quality administrative service for patients, clinicians and healthcare professionals.
- Coordinate clinician availability, clinic schedules and room bookings.
- Monitor referrals, waiting lists and appointment worklists to ensure timely patient booking.
- Process referrals and maintain accurate patient records using SystmOne and other patient administration systems.
- Respond to telephone and email enquiries professionally and efficiently.
- Support the training and development of team members.
- Assist with service improvements and help ensure contractual KPIs and quality standards are achieved.
- Support the management of complaints, incidents and administrative queries in line with company policies.
About You
We’re looking for someone who has:
- Previous administration experience, ideally within a healthcare setting.
- Excellent organisational and communication skills.
- Strong attention to detail and the ability to manage competing priorities.
- Experience using Microsoft Office (SystmOne experience is desirable).
- A proactive, flexible approach and a commitment to delivering excellent patient care.
Why Join PHL Group?
At PHL Group, we’re committed to delivering outstanding patient care while creating a supportive environment where our colleagues can develop and succeed. You’ll be joining a friendly, collaborative team where your contribution makes a real difference every day.
If you’re looking for a rewarding administrative role within a growing healthcare organisation, we’d love to hear from you. Apply today!
Benefits
- Bike2Work Scheme. Save up to 42% on bikes & equipment
- DSE Eye Tests and Spectacles. Up to £25 for eye tests, £50 for spectacles
- Employee Assistance Program – 24 hour helpline. 24/7 support for counselling, legal, medical & more
- Employee Recognition. ‘On the Spot’ & ‘Extra Mile’ Awards
- Family Friendly Policy. Support for maternity, paternity, adoption & fertility leave
- Long Service Award. Celebrating 5 & 10 years of service
- Menopause Support. HRT subscription covered & Menopause Pledge
- NHS Discount – Blue Light Card. Staff are eligible for the Blue Light Card which offers a range of official discounts
- Paid Sick Pay. 10 days per year
- Professional Development. Training, courses & team-building opportunities
- Workplace Savings and Low Interest Loans. Payroll savings & low-interest loans
- Your Birthday off!.
As part of our ongoing commitment to support the Armed Forces community, PHL Group has been awarded the Defence Employers Recognition Scheme Silver Award and Veteran Aware accreditation. These prestigious accolades highlight our unwavering dedication to supporting ex-military personnel, recognising the value that serving personnel, both regular and reservists, veterans and military families contribute to our business and our country.
