Ready to turn your love of travel into a career?
Join Arctic Direct, where we create once-in-a-lifetime adventures to the world's most spectacular destinations - from chasing the Northern Lights in Iceland to exploring the wilderness of Greenland and even journeys to the North Pole!
What makes this role special?
This isn't just another admin job, you'll be the backbone of our customer journey. We're looking for someone who has the desire to learn and wants to grow with us!
Admin & Customer Experience - Your day-to-day adventure:
The day-to-day role will vary as the season progresses. As an overview, the role included, but not limited to, the following:
- Be one of the friendly voices customers hear when they call with questions about their dream trips
- Process final stages of bookings and process payments
- Liaise with suppliers across Scandinavia and beyond
- Assist our bookkeeper by running financial checks on invoices
- Ensure every customer receives their detailed Travel Pack and has an amazing experience
- Monitor and manage customer databases and booking systems
Social Media & Marketing Opportunities:
- Help tell our story across social platforms - share stunning Northern Lights photos, customer adventures, and travel inspiration
- Engage with our travel-loving community online
- Support marketing initiatives and campaigns
Employee Benefits:
- Workplace pension scheme
- Business-funded familiarisation trips to our destinations
- Travel discounts
- Twice-yearly business-funded team fun event
- Quarterly business-funded team lunch
- Exclusive access to a range of offers from different companies/brands
We're looking for someone who:
Ø Has initiative - you spot problems before they become issues
Ø Loves travel - you understand why our customers dream of Arctic adventures
Ø Is computer confident - comfortable with Excel, social media platforms, and learning new systems
Ø Has an eye for detail - accuracy matters when planning £3,000+ holidays
Ø Is reliable - our customers depend on us, and we depend on you
Ø Works well solo or in a team - flexibility is key in our close-knit office
Ø Has excellent English - you'll be writing to customers and creating social content
Ø Brings enthusiasm - your positive attitude will shine through to customers
What we offer:
Ø Join a passionate team in our Gloucester office
Ø Full-time position (slight flexibility on hours for the right person)
Ø Real growth potential - we promote from within
Ø Work with incredible travel content - your Instagram friends will be jealous
Ø Varied, interesting work - no two days are the same
Ø Make a real impact in a small, dynamic company
Ready for your next adventure?
If you're excited about becoming part of a team that creates magical travel experiences, we'd love to hear from you.
Apply now with your CV and tell us why Arctic Direct sounds like your ideal workplace!
Arctic Direct is an equal opportunities employer committed to diversity and inclusion.
Pay: £28,080.00-£29,120.00 per year
Work Location: In person
