Vergo has over 45 years experience in the pest control industry and is the largest independent national pest service provider in the UK. We operate nationwide, with colleagues based across the UK and Northern Ireland.
As a Service Coordinator at Vergo, youll play a key role in supporting our fieldbased teams and managing relationships with selected key client accounts. Youll help ensure services are planned effectively, delivered in line with KPIs and SLAs, and that customers receive an excellent experience at every touchpoint.
Youll act as a central point of contact, liaising with customers, technicians, and managers to keep everything running smoothly, resolve issues quickly, and support field team productivity.
In this role, youll be responsible for:
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Coordinating and managing service delivery for selected key customer accounts
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Handling customer communications, service requests, and enquiries via IT systems
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Scheduling and optimising service visits in line with KPIs and SLAs
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Acting as a link between customers, technicians, and managers to ensure clear communication
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Monitoring contract performance and identifying opportunities to improve efficiency
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Handling complaints professionally, escalating issues where necessary and ensuring resolution
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Maintaining accurate records, including job details, invoicing information, and order numbers
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Preparing customer reports, attending contract setup and review meetings, and monitoring customer portals
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Supporting sales activity through the identification and recording of small works
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Contributing to team targets and promoting a positive, collaborative team culture
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Ensuring compliance with Quality, Health, Safety, Security, and Environmental standards
Youll enjoy working in a fastpaced, servicefocused environment and take pride in building strong customer relationships. Ideally, youll have:
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Experience in customer service, service coordination, or account management
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Confidence using Microsoft Office / Office 365 and learning new systems quickly
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Strong organisational skills and the ability to manage multiple priorities
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Excellent communication skills and a professional, customerfocused approach
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Good attention to detail and problemsolving skills
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Strong geographical knowledge of the UK
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The ability to work independently while being a supportive team player
Experience in job planning, KPI/SLA management, or the pest management industry would be an advantage
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25 days annual leave plus public holidays
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Healthcare cash plan (Medicash)
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Employee Assistance Programme, including access to a 24/7 GP and prescription service
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Employee wellness programmes
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Employee referral programme
