Role Overview
We are seeking a proactive, London-based IT Support Specialist to join our growing team. You will be the go-to technical expert for local and remote employees, ensuring smooth day-to-day operations. This role is highly hands-on, blending traditional service desk troubleshooting with modern MDM management, physical office workspace setups, and the architecture/optimisation of our IT ticketing infrastructure.
Key Duties & Responsibilities
1. Daily IT Support & On/Offboarding
Daily Helpdesk: Serving as the friendly, go-to person for all daily staff tech issues (Wi-Fi drops, password resets, printer issues, access to files).
New Starter Onboarding: Managing the end-to-end tech setup for new hires.
Offboarding: Offboarding leaving staff by revoking app access, collecting their hardware, and securely wiping devices for reuse.
Account Management: Creating and managing user accounts in Google Workspace or Microsoft 365, Slack, and Adobe.
2. Ticket System Setup & Management
Setup: Setting up and managing a lightweight, easy-to-use ticketing tool (like Jira Product Discovery, Zendesk, or Freshdesk) so our 30 team members can easily report issues.
Basic Automation: Setting up simple rules (e.g., alerts when someone submits an "Urgent" request, like a broken laptop).
Short Guides (How-Tos): Writing brief, jargon-free guides for the team (e.g., "How to connect to the office printer" or "How to use the meeting room TV").
3. MDM Management (Mobile Device Management)
Device Control: Using a basic MDM tool (like ManageEngine, Microsoft Intune, Jamf, or Kandji) to push out company software and security settings to all devices.
Security & Updates: Ensuring all staff laptops are encrypted and automatically installing critical system updates so our data stays safe.
Asset Tracking: Keeping a simple log of who has what laptop, monitor, and phone.
4. Office Setup & Workplace Technology
Desk & Desk Infrastructure: Assembling, cable-managing, and maintaining physical desk setups.
Meeting Room Tech: Making sure our meeting rooms and video screens (Zoom/Teams) work perfectly.
Office Internet: Checking that the office Wi-Fi is fast and reliable, and troubleshooting with the internet provider if it goes down.
Server & Network Setup: Configuring and maintaining our small, physical on-site tech closet.
Requirements & Qualifications
Technical Skills
Operating Systems: Comfortable managing both Apple MacBooks and Windows laptops.
Cloud Tools: Experience administering Google Workspace (Docs/Gmail) or Microsoft 365, plus Slack.
MDM & Tickets: Experience using any standard MDM software and a basic ticketing system.
Hardware Savvy: Happy working with physical hardware, from plugging in office routers to mounting monitor arms.
Soft Skills & Location Requirements
Friendly & Patient: Great communication skills—no tech-snobbery. You enjoy helping people solve their tech headaches.
Self-Starter: You need to be comfortable managing your own time and prioritising tasks.
London-Based: Able to work from our central London offices and occasionally travel between them to handle physical hardware and desk setups.
Language: Must speak mandarin
Pay: £28,000.00-£33,000.00 per year
Work Location: In person
