Overview
To be responsible in handling and converting enquiries and demonstrate a strong focus and drive to deliver and exceed revenue objectives and maximise conversion to achieve budget.
Key Responsibilities and Duties
- Conduct client showrounds and drive a high conversion rate
- Drive the accuracy of all events from enquiry stage through to the day of the event.
- To ensure all new enquires are dealt with within our response time and fully qualified, complete with a full proposal based on client’s requirements
- Practice efficient and effective yield management in line with guidelines and maximize each and every sales opportunity, upselling as frequently as possible.
- Ensure all events are entered accurately into the system and checklists are completed on a daily basis ensuring all enquires are chased on a regular basis to drive conversion
- Ensure effective diary management, ensure that all rates quoted are in line with the hotel sell strategy.
- Handle telephone, email and online enquiries from initial response, through to the day of the event
- Build strong customer relationships to ensure repeat business
- To be constantly aware of hotel sales performance and financial target performance, ensuring budgets are met.
- Be aware and up to date with the current competitor set and their facilities.
- Fully support the Pro-active Sales Team in obtaining leads and to participate in telesales
- Ensure all contracts and deposits are handled efficiently and within the deadlines given and a clear handover is provided to the planning team
- Meet & greet clients when they arrive for their event.
- Up sell as frequently as possible
- To ensure all opportunities to generate revenue for the hotel are maximised and there is a strong channel of communication between sales
- Ensure all correspondence is actioned and filed as per procedure
- To be fully conversant with facilities, services and promotions offered by the hotel, and where possible to pass this information on to the guest whenever the opportunity arises
- To be able to handle proactively, all guest feedback, positive and negative, and record
Skills required for the ideal candidate
- Positive proactive attitude and good communication skills
- Excellent organisational skills and the ability to prioritise tasks
- The ability to multitask and prioritise your own workload
- Strong negotiation skills
- Excellent relationship building skills
Minimum 2 years experience in a similar role
Join us as a Senior Enquiry Handler and be part of a vibrant team committed to delivering exceptional service!
Pay: £32,000.00 per year
Benefits:
- Company events
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
