Job Description
Location: Leicester
Salary: £29,000+ Basic Salary plus Multi-Bonus Structure
Hours: Full Time (Including 1 in 2 Saturdays)
Join a Family Business with Over 60 Years of Success
Ron Brooks Motor Group is seeking an experienced Service Advisor to join our Leicester dealership, representing the exciting and rapidly growing OMODA and JAECOO brands.
As a family-owned business that has proudly served customers for over 60 years, we understand that exceptional customer service is at the heart of everything we do. We are looking for a motivated and professional individual who shares those values and wants to be part of a friendly, ambitious, and customer-focused team.
Working closely with Tim, our Service Manager, you will play a vital role in the day-to-day operation of the service department, helping to deliver an outstanding experience for every customer who visits our dealership.
About the Role
This is more than a traditional Service Advisor position. As our Leicester site continues to grow, you’ll become a key member of the wider dealership team, supporting the service department whilst also assisting with front-of-house duties and customer enquiries across other departments.
You’ll be responsible for creating a warm, welcoming and professional customer journey, ensuring every interaction reflects the values and reputation that have made Ron Brooks a trusted name for generations.
Key Responsibilities
Managing service, repair and maintenance bookings
Welcoming customers and delivering exceptional customer service
Supporting the Service Manager with the daily operation of the service department
Liaising with workshop technicians and customers regarding vehicle progress
Preparing estimates, invoices and service documentation
Handling customer enquiries both face-to-face and over the telephone
Supporting reception and telephony duties.
Working closely with colleagues across the dealership to ensure a seamless customer experience
Maintaining manufacturer standards and accurate customer records
Proactively identifying opportunities to enhance customer satisfaction and retention
What We’re Looking For
Previous Service Advisor experience within a franchised or independent motor dealership
Excellent communication and customer service skills
Strong organisational and administrative abilities
Professional appearance and positive attitude
Ability to thrive in a busy and fast-paced environment
A genuine passion for delivering an outstanding customer experience
Team player who is willing to support the wider business when required
What We Offer
£29,000 basic salary
Group-wide Service Advisor bonus scheme that rewards excellence, performance and outstanding customer satisfaction
Car Benefit Scheme
Company pension scheme
Death in Service cover
Staff discounts across the Ron Brooks Motor Group
22 days annual leave plus Bank Holidays
Free on-site parking
Ongoing manufacturer and professional development training
The opportunity to work with exciting new automotive brands in a growing dealership
The security and support of a successful family-owned business with over six decades of heritage
If you are an experienced automotive Service Advisor looking for your next opportunity within a progressive and supportive dealership group, we’d love to hear from you.
Apply today and become part of the Ron Brooks family.
Please note: We may close applications early should we find the right candidate.
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