Customer Service & Administration Assistant
Job Overview
We are seeking a motivated and technologically proficient Customer Service & Administration Assistant to join our growing team. This role involves providing exceptional support to clients, managing enquiries, maintaining accurate records, and assisting with day-to-day administrative operations.
The ideal candidate will be highly organised, confident using modern technology, and experienced with software applications such as Microsoft Excel, Microsoft Office Suite, and Google Workspace (Docs, Sheets, Drive, etc.). Strong communication skills and the ability to multitask efficiently are essential.
This is a paid position offering an excellent opportunity to further develop your customer service and administrative skills within a dynamic and supportive environment.
Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, and in person
- Assist customers with product information, order processing, and general support
- Maintain accurate records through data entry and updating customer information systems
- Use professional phone etiquette when handling inbound and outbound calls
- Identify opportunities to upsell products or services where appropriate
- Analyse customer feedback and communicate insights to relevant team members
- Support the wider team with administrative and organisational tasks
- Work confidently with Microsoft Office applications, particularly Excel, as well as Google Docs and Sheets
- Assist with digital organisation, document management, and reporting tasks
Experience & Skills
- Previous experience in a customer service or administrative role preferred
- Strong proficiency in Microsoft Office Suite, particularly Excel
- Experience using Google Workspace applications such as Google Docs and Google Sheets
- Excellent organisational and time-management skills
- Strong written and verbal communication abilities
- Comfortable using modern technologies and learning new systems quickly
- Experience in data entry and analysis is advantageous
- Professional phone etiquette and customer-focused attitude
- Ability to work well under pressure whilst maintaining a friendly and professional demeanour
What We’re Looking For
We are looking for someone who is reliable, tech-savvy, eager to learn, and capable of working independently as well as part of a team. A positive attitude and strong attention to detail are highly valued.
Pay: £13.50 per hour
Work Location: In person
