Receptionist / Office Support (Arboricultural Background Essential)
Location: Leatherhead
Job Type: Full-time preferred (part-time considered), Permanent
Working Hours: Flexible. We are ideally looking for someone to start between 11am and 1pm and finish between 7pm and 8pm, although we are happy to discuss this with the right candidate.
Salary: £12.71 to £13.53 per hour (depending on experience).
About Us
GraftinGardeners Ltd is a small family run tree surgery and landscaping company based in Leatherhead. We started in 2009 and have grown steadily since then. We now run around 7 tree teams, plus landscaping and gardening crews, working across London and the surrounding areas.
We are a down to earth business where everyone knows each other. The office is based right at our busy yard, so you are close to the action and the people doing the work.
THE ROLE
You will join a small and friendly office team helping to keep things running smoothly behind the scenes. Some days are steady, while others can be full on with calls, emails and bookings to juggle, so we are looking for someone who is calm under pressure and good with people.
The role mainly involves answering calls, WhatsApps, messages and emails, booking work in, and following up with clients and quotes. You will need to be confident on the phone, able to stay organised when things get busy, and happy working in a small team where everyone supports each other.
You do not need advanced IT skills. You should simply be confident using email, Microsoft Office and be willing to learn our CRM system.
This role would suit someone who has previously worked within an arboricultural business, either on the tools or supporting tree teams in an office. As arboriculture experience is essential, we are looking for someone who can settle into the role with minimal training.
KEY RESPONSIBILITIES
- Be the first friendly point of contact for calls, emails and the occasional visitor, usually someone collecting logs
- Take down client details and what they need, and enter them into our CRM system
- Book appointments for estimators and teams
- Chase up leads and estimates to turn them into confirmed jobs
- Answer email and WhatsApp queries and get back to new leads
- Help the rest of the office by passing on messages or redirecting calls when needed
- Keep customer records and bookings up to date within our CRM system.
WHAT WE'RE LOOKING FOR:
- Arboriculture knowledge or experience is essential. This can come from working on the tools on site or from practical arboriculture experience gained in an office environment
- Landscaping or gardening experience is a bonus, but not required
- Confident and polite on the phone, with clear spoken English
- Able to handle busy periods without getting flustered
- Basic computer skills, such as email and typing, with previous CRM experience helpful
- Reliable and well organised
- Happy to help where needed
- Must be able to get to our Leatherhead yard daily
If you have arboriculture experience, whether gained on the tools or in an office, and you want a steady role in a small and supportive office where no two days are the same, we would love to hear from you.
To apply, please submit your CV
Graftingardeners Ltd are an equal opportunity employer and welcome applications from candidates of all backgrounds, races, genders, religions, sexual orientations, and abilities. We are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: £12.71-£13.50 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Leatherhead, Surrey: reliably commute or plan to relocate before starting work (required)
Experience:
- arboriculture: 2 years (required)
Work Location: In person
