Front of House Receptionist
Southbank Club is London's largest independent health and fitness club, and we're looking for a friendly, organised and people-focused individual to join our front of house team.
The Opportunity
This is a front of house reception role, ideal for someone who enjoys working with people and takes pride in delivering outstanding customer service.
As one of the first faces members and visitors see, you'll play an important role in creating a welcoming, professional and positive experience for everyone who walks through our doors.
Key Responsibilities
- Welcome members, guests and prospective members.
- Deliver exceptional customer service.
- Answer phone calls, emails and day-to-day enquiries.
- Book tours and assist with membership enquiries.
- Build positive relationships with members.
- Maintain a clean, organised and professional reception area.
- Support the smooth day-to-day operation of the club.
- Carry out general administrative and reception duties.
Why Join Southbank Club?
Southbank Club is currently undergoing significant investment across its facilities, systems, brand and member experience as we continue building London's most connected fitness community.
You'll be joining a friendly, supportive team where you'll gain valuable customer service, communication and operational experience within a growing independent business.
If you have an interest in marketing, there may also be occasional opportunities to get involved with social media, content creation and club promotions, providing some additional experience alongside your primary reception responsibilities.
We're looking for someone who enjoys working with people, takes pride in delivering excellent service and wants to become an important part of the Southbank Club team.
Pay: £13.50 per hour
Benefits:
Work Location: In person
