Job Title: Conference and Events Sales Supervisor
Location: Marwell Hotel Winchester South
Department: Commercial
Reports to: Sales Manager
Job Purpose
As the Conference and Events Sales Supervisor, you will be the first point of contact for clients enquiring about meetings, weddings, social events, and private functions. Your role is to handle incoming enquiries, convert leads into confirmed bookings, and support the delivery of seamless and memorable events. With a keen eye for detail, strong customer service skills, and a sales-focused approach, you'll help maximise revenue and ensure client satisfaction.
Key Responsibilities
Sales & Enquiry Handling
- Respond promptly and professionally to all incoming enquiries via phone, email, and online platforms.
- Prepare and send tailored proposals, quotations, and contracts in line with brand standards.
- Follow up on open enquiries to drive conversion and maximise event revenue.
- Upsell additional products and services to enhance the client experience and increase spend.
- Maintain accurate and detailed client records and update the booking system regularly.
Event Planning & Coordination
- Work closely with clients to understand their event requirements and guide them through the planning process.
- Produce function sheets and event summaries with clear instructions for operational teams.
- Coordinate with internal departments (F&B, kitchen, housekeeping, AV) to ensure smooth delivery of each event.
- Support the Sales Manager in conducting client show rounds and pre-event meetings where required.
Administrative Support
- Ensure all bookings and communications are logged accurately in the events diary and CRM system.
- Assist with invoicing, payment tracking, and post-event feedback collection.
- Contribute to departmental reporting and help monitor key metrics like conversion rates and enquiry levels.
- Maintain knowledge of hotel facilities, packages, and local competition.
Skills & Experience Required
- Previous experience in a customer-facing, sales, or event coordination role (hospitality or hotel experience preferred).
- Excellent written and verbal communication skills.
- Strong organisational skills and the ability to manage multiple enquiries and deadlines.
- Proficient in Microsoft Office and hotel booking/event software (e.g., Opera, Delphi, or similar).
- Friendly, professional, and confident when dealing with clients and colleagues.
- A commercial mindset with a passion for delivering results and exceeding client expectations.
- Flexibility to support events during evenings or weekends if required.
Why Join Us?
This is a fantastic opportunity to become part of an exciting transformation and make a genuine impact from day one.
In return, we offer:
- Competitive salary
- Ongoing training and development opportunities
- Clear career progression within a growing hotel group
- Exposure to sales, events, marketing and commercial operations
- A supportive and collaborative team environment
- The chance to be part of an exciting new chapter for the hotel
If you're ready to bring energy, ideas and ambition to a role where no two days are the same, we'd love to hear from you.
Pay: £29,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
