The post-holder will assist the audiology team with technical, clinical, organisational and administrative tasks. It is essential to have great communication skills, experience working with the public, and being able to work in a busy environment.
We currently offer hearing services at 8 sites across Surrey and Hampshire. The post-holder will be based at the Royal Surrey County Hospital and will be visiting the other sites on occasion. Access to a car is highly recommended.
We provide a comprehensive audiology service including a diagnostic and rehabilitation service for children/adults, Baha service, Vestibular diagnostics and rehabilitation service, Tinnitus and Hyperacusis service, ENT support and the provision of private hearing aids.
There will be various opportunities for career development and training can be provided. The candidate should be motivated towards service development and taking part in training, audits and research.
We look forward to your application to join our friendly, supportive and highly professional team.
Please note this role includes participation in a 7-day a week working rota to support the service. Core hours of service are 9am - 5pm. Flexible working patterns can be discussed at interview.
To support the Audiology department staff in providing a high quality service.
To perform routine technical and clinical audiological procedures.
To use electronic patient management systems.
To deal with stock items and preparation of clinics.
To participate in maintaining a safe working environment.
To assist Audiologists with specialised diagnostic tests and rehabilitation.
To perform routine technical and clinical audiological procedures on adults and older children.
To be responsible for the repair and maintenance of hearing aids.
To input data and provide administrative support to the Audiology department at the Royal Surrey County Hospital and outreach sites.
Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.
We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients’ homes across Guildford and Waverley.
We work in partnership with Ashford & St Peter’s Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.
The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.
To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo
Adverts may close early, so you are encouraged to apply as soon as possible.
- Utilise effective communication with patients, carers, relatives and relevant others.
- Assist Audiologists with specialised and complex tests (adult and paediatric population).
- Assist with vestibular procedures.
- Provide the following services (adult population):
o Otoscopy
o Basic history taking
o Basic Pure tone audiometry
o Screening tympanometry
o Use of standardised questionnaires
o Impression taking and selection of ear moulds
o Ear mould modification
o Comprehensive Hearing aid repair service including drop-off, postal and direct patient contact
o Perform basic functionality tests on hearing aids
o Follow up counselling
o Advise on environmental aids
- Identify equipment faults and act to resolve these difficulties.
- Check, organise and send off hearing aids for refurbishment.
- Undertake telephone reviews.
- Have a good knowledge of the audiology procedures and range of services provided so that patients’ questions can be satisfactorily answered via direct patient contact or telephone/email communication.
- Refer clinical decisions outside own experience to an Audiologist.
- Maintain electronic patient records using specialist audiological programs.
- Responsible for auditing and updating cleaning schedules and general tidiness of the clinic rooms.
- Have a good understanding of the needs of the Audiology patients so that clear communication is possible in a friendly and helpful manner at all times
- Assist patients with mobility problems, including moving wheelchairs on a regular basis.
- Awareness of health and safety with frequent exposure to body fluids, e.g. wax, aural discharge, and the safe handling of contaminated items, e.g. ear moulds from infected ears.
- Report promptly any concerns to the Audiology Team Lead, Deputy Head or Head of Audiology.
- Have a can-do, positive attitude to delivery of a caring service provision.
- Undertake any such duties as deemed appropriate by the Head of Department.
Administration
- Create patient appointments for RSCH clinics at Guildford and external sites on the patient management systems.
- Scan referral letters onto the patient management system.
- Manage and take responsibility for patients as they arrive for their appointments and sign them in on the appropriate systems.
- Assist in clerical and reception duties as required.
- Prepare clinics for and at outreach sites: patient records, equipment and stock.
- Maintain stock levels in Audiology rooms at RSCH Guildford and external sites.
- Responsible for Omnicell cabinet bin levels and liaise with procurement and Lead Audiologists.
- Check and organise distribution and transport of monthly stock to FPH sites.
- Assist in monitoring overall stock levels.
- Assist with monthly stock stats.
- Send ear mould impressions to manufacturers and receipt them on return.
- Take meeting notes when required.
- Ensure requested batteries and tubing are sent out to the patients.
- Complete Audiology outcomes on the patient management system.
- Order and receipt stock ordered in the Audiology department.
- Responsible for organising paperwork left at the departmental printer.
- Visit outreach sites as required.
- Undertake any such duties as deemed appropriate by the Head of Department.
Training and Development
- Assist with the delivery of internal training programmes with support of the Team Lead.
- Update skills and clinical knowledge as appropriate for the role.
- Participate in audits, surveys and research.
- Participate in staff meetings and propose changes to working practices in own area.
- Undertake any such duties as deemed appropriate by the Head of Department.
