The closing date is 26th Jul 2026
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Job summary
Supporting Community Healthcare Services Across Fareham, Gosport and Southeast Hampshire
Make a Difference from the First Contact
Are you passionate about delivering outstanding customer service and ensuring patients receive the right care at the right time? We are looking for a compassionate, organised and proactive individual to join our Community Therapy Administration Team
As the first point of contact for patients, carers, GPs and healthcare professionals, you will play a vital role in coordinating access to community healthcare services. Your ability to communicate effectively, manage complex information and provide excellent customer service will directly impact patient outcomes and help prevent unnecessary hospital admissions.
Why Join Us?
This is an opportunity to be part of a dedicated team that makes a real difference every day. Your work will ensure patients receive timely access to therapy community services, supporting better health outcomes and enhancing patient experience across our local communities.
If you are customer-focused, enjoy problem-solving and want a rewarding role at the heart of community healthcare, we would love to hear from you.
Please note this role is part time 29 hours a week.
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Main duties, tasks & skills required
To ensure a high standard of administration services is provided, to make recommendations to the Team Lead and implement new developments.
To ensure all computer work and electronic mail are completed promptly and efficiently.
To ensure a comprehensive telephone service is provided to all staff, ensuring that messages are taken and given in a consistent and efficient manner.
Support with SBS and BSG ordering.
To ensure effective communication with service users, relatives and carers, visitors, staff and others.
To work with colleagues to ensure cross cover of all workloads, without specific instruction
Excellent customer service skills
Respond to patients, carers, and other professionals in a courteous, professional and effective manner whilst upholding Trust Values
Process telephone calls appropriately
Monitor and process electronic and verbal referrals
Update Electronic Patient Records
Book appointments for daily visits and clinics
Undertake other administrative duties within the Therapy team as specified by team lead
Liaise with Havant, Hayling Island, Waterlooville Petersfield and Bordon Therapy teams, and staff within the Southeast Hampshire Division to provide a safe, effective, and timely service to patients and carers
Provide effective administrative support to the Therapy Team and be able to work flexibly across the localities
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About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
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Job description
To contribute to the provision of an effective and efficient community and inpatient therapy service including answering telephone calls from patients, carers, and other health care agencies and professionals and accurately receiving and recording information to convey to other staff through the electronic patient record or verbally in a timely manner.
The administrator will also assist in processing email referrals and messages received by the team. The administrator role will adhere to the service specification and operating procedures and provide administrative support to the therapy team. The therapy team receives telephone calls from patients, their families and carers, GPs, nurses, and other healthcare professionals. There will be a need to allocate to, prioritise, and communicate with community teams to ensure seamless, consistent, and safe care to patients.
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Person specification
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Qualifications
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Essential
RSA 2 Word processing or equivalent or evidence of this standard
GCSEs at grade C or equivalent, including Mathematics and English Language
Current UK or EU Driving Licence
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Desirable
ECDL or similar ITC Qualification
NVQ 2 or above in Business Administration or equivalent or evidence of this standard
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Babs Goodall
[email protected]
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Pay scheme
Agenda for Change
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Band
Band 2
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Salary
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£25272.00 Yearly
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Contract
Permanent
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Working pattern
Part-Time, Flexible Working
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Reference number
348-PSE-11862
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Job locations
Havant Health Centre
Civic Centre Road
Havant
Hampshire
PO9 2AZ
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Attachments
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Job Description
Patient Administrator JDPS.pdf – 264KB Opens in a new window
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Additional document 1
EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window
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