Pathway Coordinator
Job Title
AACC Pathway Coordinator
Working Hours
37.5 hours per week, with flexibility required to support service delivery, stakeholder availability, and agreed project requirements.
Location / Working Model
Remote/home-based role, with attendance at online meetings as required. The postholder must be able to work effectively in a remote team environment, maintain regular communication with colleagues, and independently manage their workload and deadlines.
Reports To
Operational Delivery Lead / Operational Manager
Pension
Pension arrangements will be applied in line with statutory auto-enrolment requirements and company pension arrangements.
Purpose of Role
The Pathway Coordinator will provide advanced administrative and coordination support across Mprove’s All Age Continuing Care services, supporting timely case progression, accurate data management, diary coordination, and professional stakeholder communication.
This role requires independence, judgement, organisation, and accountability for coordinating clinical reviews, assessments, MDT activity, pathway actions, and maintaining accurate trackers, databases, and internal systems.
The role supports pathway flow, reduces avoidable delays, maximises clinical capacity, and helps maintain a professional, responsive service for patients, families, clinicians, and commissioning partners.
Supervision and Development
The postholder will receive induction, supervision, training, and ongoing support to develop within Mprove’s operational delivery model.
The role requires reliability, commitment to service delivery, and a proactive approach to building pathway knowledge and supporting continuous improvement.
Development opportunities will be available as the postholder gains confidence across AACC processes and wider operational delivery.
Key Duties
Pathway Coordination and Case Progression
· Coordinate and schedule AACC reviews, assessments, MDTs, panel-related activity, and associated pathway tasks.
· Liaise directly with families, patients, representatives, healthcare professionals, providers, clinicians, and ICB stakeholders to arrange reviews and progress cases.
· Manage assigned caseload pipelines to support timely case progression and reduce avoidable delays.
· Monitor pathway activity and escalate risks, delays, or barriers to progression in a timely and appropriate manner.
· Support the effective use of Nurse Assessor and clinical capacity by actively managing diary availability and assessment slots.
· Ensure review and assessment arrangements are communicated clearly, professionally, and within agreed timeframes.
Data and Information Management
· Maintain accurate, complete, and audit-ready records across Mprove trackers, ICB clinical databases, and relevant case management systems.
· Update complex Excel caseload trackers accurately and in real time or on the same working day, ensuring alignment across all required systems.
· Track case status, actions, outcomes, deadlines, and dependencies across multilayered pathway processes.
· Escalating data issues, gaps or anomalies where required.
· Support reporting requirements by maintaining high-quality data and ensuring caseload information is reliable and up to date.
Stakeholder Communication
· Act as a key point of contact for pathway coordination queries from families, patients, clinicians, Local Authorities, care providers, and internal project teams.
· Communicate professionally, sensitively, and clearly with individuals who may be experiencing complex health and care circumstances.
· Respond to stakeholder queries in a timely manner and ensure actions are followed through to completion.
· Chase outstanding information, documentation, availability, or responses required to progress cases.
· Maintain professional standards when communicating with patients, families, providers, clinicians, and client stakeholders.
Documentation and Process Compliance
· Prepare, collate, and issue documentation packs for reviews, MDTs, assessments, panels, and related pathway activity.
· Follow agreed AACC administrative process flows, standard operating procedures, templates, and escalation routes.
· Support clinical and operational teams by ensuring the right information is available at the right stage of the pathway.
Independent Working and Prioritisation
· Proactively manage a busy and varied workload independently, balancing competing priorities and service deadlines.
· Maintain momentum across multiple cases, stakeholders, and administrative processes.
· Escalate appropriately where decisions, risks, or blockers require senior input.
Compliance and Governance
· Handle personal and sensitive information in accordance with UK GDPR, confidentiality requirements, and information governance standards.
· Follow Mprove and client procedures for data protection, record keeping, secure communication, and document management.
· Promptly report any data quality, confidentiality, or information governance concerns in line with agreed protocols.
Essential Criteria
· Experience in a coordination, administrative, case management, or pathway support role.
· Strong organisational skills, with the ability to manage a busy caseload, balance competing priorities, and work independently.
· Confident and professional communication skills, including liaison with families, patients, professionals, providers, and stakeholders.
· Strong written communication skills, with the ability to document actions clearly and accurately.
· Advanced Microsoft Office skills, particularly Excel, Outlook, Word, and Teams.
· Ability to maintain accurate trackers, caseload logs, and clinical or case management systems.
· High attention to detail and ability to follow complex processes and standard operating procedures.
· Understanding of confidentiality, data protection, and information governance requirements.
· Reliable, proactive, solution-focused, and confident escalating risks, delays, or pathway concerns appropriately.
Desirable Criteria
· Experience within NHS Continuing Healthcare, All Age Continuing Care, social care, care coordination, discharge, brokerage, or review pathways.
· Experience using clinical databases, case management systems, or NHS/ICB systems.
· Experience coordinating assessments, reviews, MDTs, panels, or multi-stakeholder meetings.
· Experience supporting clinicians, nurse assessors, social workers, commissioners, or health and care providers.
· Familiarity with caseload tracking, performance reporting, KPIs, and audit-ready record keeping.
· Understanding of CHC, FNC, S117, joint funding, or related health and care pathways.
· Experience working remotely within a structured operational or project delivery environment.
Key Relationships
· Operational Delivery Lead
· Operational Manager
· Nurse Assessors / Clinical Leads
· Pathway Coordinators and administrative colleagues
· Families, patients, representatives and advocates
· Healthcare professionals and social care professionals
· Providers and brokerage contacts
· ICB stakeholders and client representatives
Pay: £30,000.00-£32,000.00 per year
Benefits:
Work Location: Remote
