LEASING ASSOCIATE
The YardHouse is looking for a Leasing Associate to help drive our lease-up and the ongoing re-let of our co-living homes.
You'll give our residents a positive and memorable leasing experience from the very first enquiry. This is a new building opening in White City, so you'll be joining at the ground floor and helping shape how we lease and operate from day one. Be part of a vibrant, effective and supportive team, hit your targets and deliver a genuinely exceptional level of service. Interested? Keep reading.
THE ROLE
- First point of contact for leasing enquiries across the building
- Follow up leads, register applicants and understand what they're looking for, matching them to the right home and membership offer
- Arrange viewings promptly and deliver a first-class tour. Sell the full co-living experience, not just the home: the shared amenity, the social calendar, the on-site team and everything else that makes Yardhouse different, all in line with our brand values
- Confidently explain how co-living works to people who may be new to it: what's included in the membership, how the shared spaces and community work, and the flexibility on offer
- Manage applications from let agreed through to move in, keeping the follow-up and vetting process tight throughout
- Progress referencing, liaising with our referencing provider and applicants
- Record and process customer information accurately, capturing feedback for management reporting
- Manage and meet the KPIs set by the Leasing Manager
- Notify broadband, utility suppliers and council tax of new and ending tenancies for resident set up
- Coordinate inventory production, working closely with the Leasing Manager
- Escalate any end of tenancy charge disputes to the Leasing Manager
- Grow revenue through additional streams such as parking, storage and amenity hire
- Support the Leasing Manager on competitor analysis, resident service reports and headline rent prices
- Drive renewals and retention through effective negotiation, keeping our community settled and occupancy strong
- Help build community by supporting resident events and creating a welcoming atmosphere that keeps people wanting to stay
- Work with the team to develop best in class procedures as we establish how Yardhouse runs
- Consistently deliver the Moda service standards to residents and visitors
THE IDEAL CANDIDATE
- Previous experience in residential property, co-living, PBSA or hospitality (private rented sector experience an advantage)
- Excellent verbal and written communication and persuasion skills
- Strong customer relations skills, a sense of humour and plenty of energy
- Genuinely enjoys people and community, and understands that in co-living the relationships you build are the product
- Pro-active and able to use initiative to build the building's reputation and find new ways to grow revenue
- Professional, confident and outgoing
- Well organised, able to multitask, problem solve and stay calm under pressure
- A strong team player who's happy to support colleagues and put ideas forward
- Comfortable working to targets with good attention to detail, and understands the importance of deadlines and quality
- Knows White City and West London well, or is keen to get to know its people, culture and social scene
BE MORE YOU
As part of the Moda family you'll have access to a range of added benefits including:
- Birthdays off work
- Discounts on leading global brands
- Regular health checks and access to subsidised mental health and wellness services
GET IN TOUCH
If you're up for the challenge, send your CV with a short supporting statement on how you meet the knowledge, experience and skills to [email protected].
Pay: Up to £30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site gym
- Paid volunteer time
Work Location: In person
