Working hours:
20 – 24 hours across 3 days.
About Us
Parkes and Co Accountants Limited is a commercially astute organisation with a personally-led service aimed at entrepreneurial small, medium enterprises (SMEs) and high net worth individuals.
Our clients come from many different backgrounds and are active in all branches of commerce and industry and our reputation is grounded in quality, delivering premium advisory services, efficiently and cost-effectively.
The Practice commenced in business in 1982 through founder member, Mr Stan Parkes. With continual growth, it became a Partnership in 1994, finally incorporating in 2004. The company comprises 3 directors and 15 employees.
As a well-established firm of accountants we provide the full array of accountancy services to clients in all sectors throughout the UK. Our client base includes; chartered architects, surveyors, doctors, dentists, medical professional services, construction, retail, manufacturing, wholesale, and training. We also provide personal financial services for a wide range of private clients, sole traders and partnerships.
Our aim is to serve our clients with creativity, enthusiasm, energy and vision and ‘To endeavour to be the best at what we do’ for all clients, large and small. We pride ourselves in providing the best advice for each financial situation, but never forgetting that it’s the whole customer service experience that counts. Parkes and Co Accountants aspires to be one of the premier independent accountancy firms within the UK.
In a world that faces ongoing financial challenges, we continue to grow in strength, based on the skill and knowledge of our team, our customer service ethos and our unique understanding of our clients and their market sectors.
The Role
We are looking for a professional and friendly Reception Assistant to join our team and support the Administration Manager.
Reception is the hub of our busy accountancy practice, and you will play an important role in creating a positive first impression for our clients, visitors and colleagues. You will be responsible for greeting visitors face to face in a warm and professional manner, as well as answering incoming calls to the practice and directing enquiries to the appropriate person or department.
Your role will also include preparing refreshments for visitors when required and receiving and handling important and confidential documents. Accuracy and attention to detail are key, as you will be trusted with important information and documents that must be handled carefully and passed to the correct person or department.
The successful candidate will be presentable, neat and professional, with a friendly and approachable manner. You will be organised, reliable and able to manage a variety of tasks in a busy working environment. You will also be a strong team player with a natural desire to learn, develop and grow within the role.
In return, we offer a supportive and professional working environment with opportunities to develop your skills and become a valued member of the team.
Person Specification
- Have previous experience working in a reception, administration or office-based role, ideally within a busy professional environment
- Be presentable, neat and professional, with a friendly and approachable manner
- Be confident greeting clients and visitors face to face and creating a positive first impression
- Have excellent telephone skills and be confident answering and managing all incoming calls to the practice
- Possess excellent attention to detail and a high level of accuracy
- Be confident inputting data and information accurately onto internal systems
- Be organised and able to manage tasks in a busy working environment
- Have a strong work ethic and a proactive approach to daily tasks
- Be a confident team player who can also work independently when required
- Have strong communication and interpersonal skills
- Understand the importance of confidentiality when handling sensitive client and business information
- Be comfortable working in a fast-paced environment where accuracy is essential
- Demonstrate a willingness to learn and develop professionally
- Have good IT skills and be confident using multiple software
- Be reliable, punctual and take pride in maintaining high professional standards
Key Responsibilities
- Acting as the first point of contact for the practice and ensuring reception remains the professional and welcoming hub of the business
- Greeting all clients and visitors face to face in a warm, friendly and professional manner
- Answering all incoming telephone calls to the practice and directing calls and enquiries to the appropriate person or department
- Taking accurate messages and ensuring important information is passed on promptly
- Preparing refreshments for clients and visitors when required
- Receiving important and confidential documents from clients and visitors and ensuring they are passed to the correct person or department
- Receiving, scanning, recording and distributing incoming post accurately and efficiently
- Inputting client and business data accurately onto internal systems
- Verifying client and business information with HMRC when required
- Checking information carefully to ensure records are accurate and complete
- Handling confidential and sensitive information with discretion at all times
- Maintaining a neat, tidy and professional reception area
- Providing general administrative support to colleagues across the practice
- Ensuring all work is completed accurately and in accordance with the practice’s procedures
This is an excellent opportunity for a professional, friendly and highly organised individual who enjoys working with people and understands the importance of accuracy. Reception is the hub of our busy accountancy practice, and the successful candidate will play a key role in creating a positive first impression while providing essential administrative support to the wider team.
Pay: From £12.75 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
