Job Overview
Mitie has a great opportunity for an Operations Security Manager to join the Scottish Branch team, specific to a large corporate customer contract.
The Operations Security Manager will be responsible for supporting Security services across a specific contract within the Scottish region. Initially, Edinburgh, Glasgow and East Kilbride locations. Company vehicle, laptop and phone will be provided for role.
Main Duties
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Implement opportunities locally to maxise service efficiency and drive continuous improvement
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Conduct monthly pre-audits KPI meetings as required and escalate any failings
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Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
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Communicate effectively and proactively with the security team and the client
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Ensure smooth running of the contract security operation at all times leading by example to deliver to the high standards mitie expect
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Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
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management of holidays
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manage unplanned absence
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development programmes for all members of site teams, working with shift supervisors
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appraisals and performance management
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staff training routine and management of training records
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management of the incident reporting processes
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local management of additional works requests and proactive / timely coms with customer soft and hard FM suppliers
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Ensure all core and support officers have read and signed the up to date Assignment Instructions
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Ensure the security risk assessments have been signed off and regularly reviewed.
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Lead on recruitment and retention requirements for prescribed area
What we are looking for
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Must be able to achieve SC Clearance - Minimum standard
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Minimum of 5 years proven experience in a similar role
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Capable of being flexible with working hours due to 24 hour working model of sites
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Ability to inspire and lead teams to deliver the highest service standards at all times
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Must have exceptional understanding of security services within corporate environment
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Excellent organisational and time management skills
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Confident and professional working approach and appearance with ability to work individually and as paret of a team
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Strong customer service, client focused attitude with the ability to build good working relationships
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Exceptional verbal and written communication skills, Literate, numerate and IT skills to medium level user
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Resilient and tenacious with a ‘can do' approach
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Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
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A Full UK Driving licence is required
