THE COMPANY
Incorporated in 1934, Solmedia is a well-established business who specialises in providing pathology and biological equipment and consumables.
Through our culture of continuous improvement and friendly support, we continue to identify the changing demands of laboratories and our team works with efficiency, purpose and 100% commitment in order to fulfil expectations with integrity, enthusiasm and intelligence. Our business relationships are honest, loyal and reliable and we will always strive to provide the best possible service to our customers and suppliers. Find out more: https://www.solmedialtd.com/
We are now looking for a highly organised and customer-centric person to join our team.
The financial package includes a company bonus scheme (GBS), which will be explained in more detail.
Requirements:
- Accurately manage customer orders and queries
- Handling calls, live chat and email communication efficiently
- General administration duties as required
- Positive 'can do' mindset
- Good communication skills
- Accurate data entry skills
- IT literate
- Honest and reliable
The ideal candidate will also have the follow qualities:
- Good telephone manner
- Experience in managing customer service environments
- Strong organisation skills, with the ability to multi-task
- Meticulous attention to detail
Hours: 08:00-17:00
Future Progression Opportunities:
If successful in the above role, a progression plan opportunity will include the role of Sales Account Manager to manage the team and extra responsibilities. This will come with an enhanced package. This will require:
- Independent and self-motivated and driven by the desire to achieve goals
- Outstanding communication skills with a friendly professional approach
- A brand ambassador for the Company
Holiday:
- 20 days holiday per year (excluding bank holidays)
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer Service/Account Management: 2 year required, 5 years (preferred)
Job Types: Full-time, Permanent
Pay: £38,000.00-£40,000.00 per year
Benefits:
- Canteen
- Company pension
- Discounted or free food
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Profit sharing
Education:
- A-Level or equivalent (required)
Experience:
- Customer service: 1 year (required)
Location:
- Shrewsbury SY1 3TF (preferred)
Work Location: In person
