Wiltshire Mind is an independent charity supporting people across Wiltshire with their mental health and wellbeing. Our services are open and accessible to everyone in our community.
Job Summary:
The Lead for Adult and Young People’s Counselling Services and Wellbeing Groups is responsible for coordinating our counselling services and wellbeing groups. As a key member of the team, this is an important role in monitoring service performance, driving continuous improvement, and helping shape the future direction of the charity.
About the role – a summary
- Lead and coordinate the delivery of adult and young people's counselling services, ensuring clients are matched with appropriately trained counsellors and receive timely, high-quality support.
- Oversee the delivery of wellbeing groups, ensuring facilitators and volunteers are effectively recruited, supported, and scheduled to provide accessible and impactful services across Wiltshire.
- Build and maintain a sustainable counselling team, developing a strong pipeline of counsellors, wellbeing group facilitators, and volunteers through effective recruitment, induction, training, and retention.
- Provide leadership and expertise within the Wiltshire Mind core team, championing counselling and wellbeing services while contributing to organisational planning and service development.
- Develop and maintain positive relationships with colleagues, volunteers, partners, referrers, and stakeholders to enhance service quality, accessibility, and community impact.
- Ensure excellence in service administration, maintaining accurate records, compliance requirements, reporting processes, and referral pathways across all counselling and wellbeing services.
- Monitor service performance and outcomes, using data, feedback, and insight to drive continuous improvement and demonstrate impact.
- Support the effective delivery of all Wiltshire Mind services, contributing to a collaborative and high-performing culture that puts the needs of clients and communities at its heart.
Responsibilities
- Plan, coordinate, and oversee the delivery of counselling services and wellbeing groups.
- Maintain accurate client and service records in line with data protection, confidentiality, and organisational requirements.
- Ensure clients receive safe, ethical, and high-quality counselling support in accordance with professional standards and safeguarding requirements.
- Coordinate counsellor supervision arrangements and monitor attendance and engagement.
- Support the financial sustainability of counselling services by maximising income opportunities and effective resource management.
- Develop, review, and implement policies and procedures relating to referrals, assessments, cancellations, administration, and service delivery.
- Research sector developments and best practice to inform continuous service improvement and innovation.
- Build and maintain effective relationships with statutory, voluntary, and regulatory partners.
- Ensure wellbeing groups provide welcoming, inclusive, and psychologically safe environments for participants.
- Act as the lead representative for counselling and wellbeing services at internal meetings, trustee meetings, and external forums.
- Contribute to governance and performance reporting, including the provision of service data and outcomes.
- Work collaboratively with colleagues to support effective service delivery and organisational resilience.
- Assist with the delivery of wider organisational projects, initiatives, and operational priorities as required.
- Provide support and information to the Chief Operating Officer as required.
- Act as a safeguarding resource for staff and volunteers in the absence of the Safeguarding Lead.
- Conduct counselling assessments and client intake appointments where required.
- Work closely with the Team Administrator to ensure the smooth and efficient operation of counselling and wellbeing services.
Qualifications and Skills
- Qualification in counselling of at least a Level 4 diploma or equivalent.
- A collaborative and supportive team player who builds positive working relationships.
- Able to work autonomously, manage priorities effectively, and take ownership of outcomes.
- Adaptable and responsive, with the ability to embrace change and contribute innovative ideas to service development.
- Proactive and solution-focused, with the confidence to lead initiatives and drive continuous improvement.
- Demonstrates leadership through Wiltshire Mind's values, behaviours, and commitment to high-quality service delivery.
- Excellent communication and interpersonal skills, with the ability to engage effectively with counsellors, wellbeing group facilitators, volunteers, colleagues, and external stakeholders.
- Able to motivate, support, and empower others to achieve their full potential.
- Demonstrates resilience, emotional intelligence, and professionalism when working in a dynamic and demanding environment.
- Strong understanding of mental health, wellbeing, and the challenges faced by individuals accessing support services.
- Commitment to safeguarding, equality, diversity, inclusion, and person-centred practice.
Working hours (based at our office in Trowbridge)
15 hours over 3 days including some evening work up to 7pm.
Help make a difference
· Opportunity to make a real difference to the lives of people affected by mental health.
· A chance to work with a passionate and dedicated team.
· Room for professional growth and development.
Pay: £18.00 per hour
Benefits:
- Company pension
- On-site parking
- Sick pay
Work Location: In person
