As a Restaurant Host, you will be the first impression of our dining experience and play a key role in setting the tone for every guest visit.
You’ll create a warm, welcoming atmosphere from the moment guests arrive, supporting reservations, managing bookings and ensuring a smooth flow of service while working closely with the wider Food & Beverage team.
What You’ll Be Doing
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Welcoming guests and creating a warm, professional first impression
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Managing bookings and reservations to ensure a seamless dining experience
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Escorting guests to their tables and maintaining an organised seating plan
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Supporting the coordination of restaurant flow and guest experience
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Providing menus and initial information, including allergen guidance
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Handling guest enquiries in person, over the phone and via email
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Supporting room service coordination where required
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Maintaining the ambience and presentation of the restaurant environment
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Working closely with kitchen and service teams to ensure smooth operations
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Supporting upselling opportunities and promoting the wider Champneys offering
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Assisting with events, functions and special occasions
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Handling guest feedback and escalating where appropriate
What We’re Looking For
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A naturally warm, confident and professional manner
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Previous experience in a customer-facing role (hospitality preferred)
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Excellent communication and organisational skills
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Ability to remain calm and composed in a busy environment
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A passion for delivering outstanding guest experiences
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Strong attention to detail and a high standard of presentation
Why Work for Champneys?
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A genuine focus on wellbeing – for our guests and our teams
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Clear progression opportunities across our properties
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A supportive, collaborative team culture
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Work in beautiful, luxury environments
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Be part of a premium hospitality experience
Our Commitment
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We are committed to maintaining the highest standards of health, safety and hygiene, and expect all team members to contribute to a safe and professional working environment at all times.
Ready to Join Us?
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If you enjoy creating memorable experiences and want to be part of a team that genuinely cares about its guests, we’d love to hear from you.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
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Health, Wellness and Wellbeing incentives
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Digital fitness programmes
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Nutrition guides and recipes
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Self-Guided meditation
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Wellbeing podcasts
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Champneys experiences (such an overnight stay or an ultimate spa day experience)
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App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
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In house social media connecting our Champneys Family
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Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
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Motivating, rewarding and engaging colleague events.
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Discounted stays for you, your friends and family at any of our properties.
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Complimentary Spa Day on completion of your probationary period.
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50% discount on all Champneys products.
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Great discounts on our partner products Elemis and Clarins.
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Discounted membership to our exceptional health clubs.
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Merlin Entertainments Attraction.
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Introduce a friend incentive.
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Long Service celebrations.
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Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
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Professional Uniform.
