Job Overview
Do you enjoy bringing order to the detail, solving queries and helping customers and suppliers get the answers they need? We are looking for an organised and proactive Accounts Assistant to join our Finance team. This is a varied role covering accounts receivable, accounts payable and daily banking, with the opportunity to take ownership of core processes and make a visible contribution to the wider business.
Working closely with the Finance Manager, you will build strong relationships across the business and with customers and suppliers. You will be trusted to keep records accurate, follow through on commitments and raise issues early when support is needed.
What you will be doing
Accounts receivable and credit control
- Manage day-to-day customer communications through Kolleno, recording promises to pay and following actions through to completion.
- Support customers with account queries, portal guidance, copy invoices and other documentation.
- Help achieve cash collection and debtor-day targets while maintaining positive customer relationships.
- Process credit requests and credit memos, allocate receipts and maintain accurate customer statements.
- Raise ad-hoc customer invoices and escalate payment or account issues promptly.
Accounts payable
- Process supplier invoices through Scan and Capture accurately and on time.
- Manage the accounts inbox, responding professionally to supplier queries and payment chasers.
- Prepare supplier payment runs for review and post approved payments accurately.
- Process ad-hoc supplier payments and keep supplier accounts clear by allocating unmatched transactions.
Cash, banking and team support
- Update cashbooks and match and reconcile bank transactions each day.
- Maintain monthly bank-statement records in SharePoint.
- Provide cover across the Finance team, support general administration and contribute ideas that make processes simpler and more reliable.
What success will look like
- Customer and supplier records are accurate, current and easy for the team to rely on.
- Invoices, receipts and approved payments are processed correctly and within agreed timescales.
- Bank reconciliations and cashbooks are completed consistently, with differences investigated promptly.
- Queries are handled clearly and professionally, and risks or overdue actions are escalated early.
What we are looking for
Essential
- Previous experience in an accounts, bookkeeping or finance administration role.
- A practical understanding of accounts receivable and accounts payable processes.
- Strong attention to detail, sound organisation and the ability to manage competing priorities.
- Clear and confident communication with customers, suppliers and colleagues.
- Confidence using Microsoft Office and finance or accounting systems.
- A proactive, dependable approach and a willingness to learn.
Helpful, but not essential
- Experience of credit control, daily bank reconciliations or payment runs.
- Familiarity with Kolleno, invoice scanning/capture software or SharePoint.
- An AAT qualification, current study towards one, or an interest in further finance development.
What you can expect from us
- A varied role with genuine ownership and exposure across the Finance function.
- Support from an experienced team and opportunities to broaden your knowledge.
- A collaborative environment where accuracy, responsibility and continuous improvement matter.
About Borg & Overström
Borg & Overström designs and manufactures premium drinking-water systems. We value collaboration, taking responsibility and striving for the extraordinary, and we are looking for someone who will bring those behaviours to the Finance team.
If you are accurate, approachable and ready to take ownership of a varied accounts role, we would be pleased to hear from you. Apply with your CV and a short explanation of what interests you about the opportunity.
Pay: Up to £34,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Experience:
- finance administration: 2 years (required)
Work authorisation:
- United Kingdom (required)
Location:
- Norwich, Norfolk (required)
Work Location: In person
