Join Our Team
Richmoe Healthcare is a growing, CQC-rated Good domiciliary care provider committed to delivering outstanding, person-centred care within the community. We are looking for an experienced, organised and compassionate Care Coordinator to join our friendly office team and play a key role in ensuring our clients receive safe, responsive and high-quality care.
This is an exciting opportunity for someone with previous care coordination experience who thrives in a fast-paced environment and enjoys making a real difference to the lives of others.
About the Role
As Care Coordinator, you will be responsible for coordinating care services, managing staff rotas, responding to changes in client needs and ensuring continuity of care. You will work closely with the Registered Manager, care staff, clients, families and healthcare professionals to ensure the highest standards of care are maintained.
Key Responsibilities
- Produce and manage efficient staff rotas using electronic care planning systems.
- Allocate care visits while ensuring continuity of care wherever possible.
- Respond promptly to sickness, annual leave and emergency staffing shortages.
- Ensure all care visits are covered safely and effectively.
- Liaise with clients, their families and healthcare professionals regarding care arrangements.
- Complete care reviews and assist with care assessments where required.
- Update care plans and ensure all documentation remains accurate and compliant.
- Monitor staff attendance, punctuality and visit completion.
- Maintain regular communication with care staff through telephone, email and WhatsApp.
- Respond to out-of-hours issues when required as part of the management on-call rota.
- Support the recruitment, induction and onboarding of new care staff.
- Ensure compliance with CQC regulations, safeguarding procedures and company policies.
- Assist with incident reporting, complaints and quality assurance processes.
- Maintain accurate records using the company's digital care management system.
- Build positive relationships with commissioners, social workers, district nurses, GP surgeries and other healthcare professionals.
- Support the Registered Manager in the day-to-day running of the service.
- Essential Requirements
- Previous experience working as a Care Coordinator within domiciliary care.
Desirable
- Experience using PASS, CM2000 or other electronic care management systems.
- NVQ Level 3 in Health & Social Care (or equivalent).
- Experience completing care assessments and reviews.
- Knowledge of safeguarding adults and Mental Capacity Act.
- Experience working with local authority and NHS referrals.
Personal Qualities
We are looking for someone who is:
- Compassionate and person-centred.
- Highly organised and able to multitask.
- Reliable, proactive and flexible.
- Professional and approachable.
- A confident decision-maker with excellent problem-solving skills.
- Able to build positive working relationships with clients, families and colleagues.
- Committed to delivering outstanding standards of care.
What We Offer
- Competitive salary.
- Company pension.
- Paid training and professional development.
- Supportive management team.
- Opportunity for career progression.
- Friendly and welcoming working environment.
- Opportunity to make a genuine difference in your local community.
- Good understanding of CQC Fundamental Standards.
- Excellent organisational and time management skills.
- Ability to prioritise workload in a busy office environment.
- Excellent communication and customer service skills.
- Good IT skills and experience using Microsoft Office.
- Ability to work calmly under pressure and solve problems effectively.
- Full UK driving licence and access to a vehicle (preferred).
- Right to work in the UK.
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Company pension
- Flexible schedule
- Sick pay
Work Location: In person
