Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Apple Store Online, Digital Commerce Management is seeking a dynamic, highly-experienced project manager to join the Worldwide Digital Commerce Management (DCM) team. As a Project Manager, you will be the face of the DCM team when partnering with marketing, business, product management, readiness, and engineering teams as you handle the delivery of Apple Store Online’s marketing campaigns, business programs, engineering releases, internal projects, and new product introductions.
Description
The Project Manager role is DCM’s primary functional authority and consultant throughout the design and development phases of online store projects. You’ll champion the team’s publishing process with cross-functional partners, oversee detailed planning of launch assets and deliverables, and drive execution - managing change, mitigating risk, keeping leadership informed on project status, and identifying opportunities to bring automation and emerging technologies into everyday workflows. Collaborating closely with DCM internal teams and partner teams, this role drives successful project launches - delivered on time and with excellence.","responsibilities":"Oversee delivery of creative assets and sources of truth to DCM, communicating DCM requirements and collaborating with partners from Marcom, Engineering, and Apple Store Online business teams to ensure seamless execution
Manage end-to-end project planning and execution - including resourcing, milestones, priorities, and change management - across complex, cross-functional work streams from launch to takedown, ensuring on-time delivery aligned to business plans while maintaining brand consistency and a strong focus on the customer experience
Partner and negotiate with cross-functional teams and stakeholders to define priorities, plan and align schedules, and collaborate to achieve solution-oriented decision-making
Proactively identify risks and dependencies, taking decisive action to mitigate potential issues and manage partner and leadership communications effectively
Support post-release analysis to identify wins and challenges. Carry findings forward to continually improve future project deliveries and execution
Be an internal evangelist for effective and sustainable process solutions, including automation and AI-assisted workflows
Preferred Qualifications
Possesses strong communication, interpersonal, planning, execution, and presentation skills. Able to distill and articulate effectively to different audiences, and advocate for the customer experience.
Delivers results against tight deadlines and is comfortable defining new processes to support evolving work streams.
Optimizes how the team works for efficiency, and has the ability to adapt to meet changes with production and business needs.
Highly organized with a meticulous attention to detail. Identifies critical path and dependencies to drive projects forward and ensure quality execution
Proficient in project management tools
Understanding of web technology tools such as PHP, HTML, Photoshop, and varying digital asset types
Strong analytical skills and familiarity with data concepts and tools
Demonstrated ability to effectively manage difficult decisions and conflicting points of view
Technical fluency and hands-on experience using AI tools to build or manage project workflows
BA/BS degree in business, project management, or equivalent experience
Minimum Qualifications
Minimum of 4 years of experience leading projects and hands-on experience working in large-scale global content and product catalog management systems
Experience collaborating with global cross-functional teams (marketing, design, technical, localization, quality assurance)
Experience managing multiple projects, resources, schedules, and competing priorities concurrently across high-profile work streams
Fluency in English
