We have an opportunity at our Retirement Village for a role as Supervisor / Administrator. The purpose of this role is to provide support to the General Manager. To lead the team to ensure the highest standard of service is provided to each Resident in a warm, caring atmosphere and to provide an on-call emergency service to Residents in Nazareth Retirement Village. To ensure that Nazareth Care Mission Alive core values are incorporated into all aspects of service delivery.
Duties and Responsibilities:
- Compiling staff rotas, dealing with leave requests and arranging cover when necessary
- Planning workloads, allocating tasks and monitoring progress against targets
- Briefing teams on new initiatives, changes to targets and company news
- Assisting with recruiting, training and helping staff reach their professional development
- Devising work schedules and implementing deadlines
- Ensuring that quality standards are upheld
- Conducting performance reviews and inductions
- Collate staff hours and documents for submission to the Payroll Department
- Till & card machine reconciliation
- Processing supplier invoices
- Processing sales invoices
- Taking payments
- Assisting with ordering of stock
- Organising, advertising and participating in events and functions
- Complaint handling
- Working alongside service staff as and when required.
- To supervise all staff in Managers absence.
General Duties
- To be flexible about working hours.
- To be approachable and supportive to staff and managers.
- To attend staff meetings when appropriate and to be available for one-to-one sessions as
- To attend appropriate training and development sessions as agreed with the General
- To maintain confidentiality at all times.
- To carry out any reasonable duties as requested by the General Manager.
- To be aware of and comply with safe working practices as laid down by the Health and Safety at Work Act.
- To uphold and promote equal opportunities in employment practice and service delivery.
All posts offered are subject to two satisfactory references and a enhanced DBS or PVG disclosure.
We are looking for someone who is professional, caring, and enthusiastic. You will be well-organised, have strong IT skills, good attention to deal, excellent verbal and written communication skills and good telephone manner. The ideal person will have a flexible approach with the ability to prioritise tasks and work as a team player and individually.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:
- We will pay for your DBS / PVG disclosure certificate
- Induction and commitment to ongoing learning and development
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.
- Access to Blue Light Card - discount service providing members with thousands of amazing discounts online and on the high street
- Aged 18-22 – we pay at least National Living Wage rate
- Pension contributions
- Paid holidays
- Free onsite parking
