About Angling Direct
is the UK's leading specialist fishing tackle and equipment retailer, serving anglers through an extensive store network and a growing online presence. With a passion for fishing and a commitment to excellent customer service, we pride ourselves on providing expert advice, quality products, and a great experience for customers across the UK and Europe.
As our business continues to grow, we're looking for a proactive Warranty Claims Assistant to join our Warranty & Returns team on a 3-month fixed-term contract.
This is an excellent opportunity to gain valuable experience within a fast-paced retail and operations environment. Whether you're a university student looking for summer work, a recent graduate seeking practical office experience, or someone looking for a short-term role with a supportive team, we'd love to hear from you.
- Managing and progressing warranty claims through our internal systems
- Liaising with stores, suppliers, and internal departments to resolve claims efficiently
- Monitoring open cases and ensuring timely follow-up actions
- Maintaining accurate records and documentation
- Assisting with reporting and general administrative tasks
- Supporting the wider Warranty & Returns team to deliver excellent service
- Strong attention to detail and organisational skills
- Good written and verbal communication skills
- Confidence working with different teams and stakeholders
- Comfortable using Microsoft Excel, Outlook, and computer systems
- Ability to prioritise tasks and manage workload effectively
- Positive attitude and willingness to learn
Previous administration or customer service experience would be beneficial, but it's not essential. Full training will be provided.
- Full training and ongoing support
- Valuable experience within a national retail business
- Friendly and supportive team environment
- Employee staff discount
- Access to company benefits and wellbeing initiative
If you're looking for a role where you can build experience, develop new skills, and make an impact from day one, we'd love to hear from you.
Apply now to join the Angling Direct team.
