Responsibilities:
- Manage both inbound and outbound sales calls.
- Manage existing customer queries via telephone and email.
- Provide excellent level of customer service to our existing and potential customers and build long lasting relationship with customers.
- Maintain in-depth service knowledge and understanding of Access’ products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers’ requirements and upsell ancillary products.
- Process deposits, communicate the customers’ requirements accurately and schedule follow up contact.
- Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
- Assist with performance reporting.
- Escalate complaints to the appropriate line of authority.
- Comply with all Health and Safety Legislation.
- Any other tasks assigned by the Line Manager and Senior Management.
Skills and Experience:
- At least 2 years of proven work experience in a Call/Contact Centre environment.
- Excellent verbal and written communication skills and great interpersonal skills.
- Complaint handling experience will be advantageous.
- Be proficient in MS Office skills.
- Well organized and self- driven individual with demonstrated ability to prioritize and effectively complete multiple tasks.
- A great team player and be comfortable working in a small team environment.
- Have the ability to work under pressure and meet deadlines.
About you:
- You are a natural salesperson with a ‘can do’ attitude.
- You thrive on performance and positive results.
- Be adaptable and willing to learn.
Job Types: Full-time, Permanent
Pay: £26,520.00 per year
Work Location: In person
