Job Summary
We are seeking a dedicated and experienced General Supervisor to oversee daily operations within our organisation. The ideal candidate will be responsible for managing teams, ensuring excellent guest services, and maintaining high standards of hospitality. This role offers an opportunity to lead a dynamic team in a fast-paced environment, fostering a positive atmosphere for both staff and guests. The position is paid and suitable for individuals with strong management skills and a background in hospitality or guest services.
Responsibilities
- Supervise daily operations to ensure smooth service delivery across all departments
- Lead, motivate, and support team members to achieve organisational goals and maintain high standards of guest satisfaction
- Coordinate staff schedules, assign duties, and monitor performance to optimise efficiency
- Ensure compliance with health, safety, and hygiene regulations within the workplace
- Handle guest enquiries, complaints, and feedback professionally to uphold excellent customer service standards
- Collaborate with management to develop strategies for service improvement and operational excellence
- Conduct regular staff training sessions to promote professional development and uphold organisational policies
- Monitor inventory levels and oversee stock control processes as needed
Skills
- Proven management experience within a hospitality or guest service environment
- Strong leadership abilities with the capacity to motivate and develop teams
- Excellent communication skills, both verbal and written
- Ability to handle guest concerns with professionalism and tact
- Organised with exceptional organisational skills to manage multiple priorities effectively
- Knowledge of health and safety regulations relevant to the hospitality industry
- Customer-focused mindset with a passion for delivering outstanding guest experiences
This role offers an engaging environment where leadership qualities are valued, and professional growth is encouraged. Candidates should possess a proactive approach, excellent interpersonal skills, and a commitment to maintaining high standards of service excellence.
Pay: From £13.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
