PA to COO and iCOOC/WCOOC Business Support
Reporting to: Managing Director, EMEA Head & iCOOC, Director
Role overview and mandate:
At Armstrong Wolfe, we bring together the global COO community in financial services to tackle shared, non-proprietary challenges that shape the industry.
Through our flagship initiatives – the International COO Community (iCOOC) and Women in the COO Community (WCOOC) – we deliver exclusive corporate membership programs designed to foster collaboration, innovation, and leadership within this critical professional network.
As a trusted partner, we facilitate high-quality, engaging discussions among our members, enabling meaningful peer-to-peer exchanges in a confidential environment governed by the Chatham House Rule. These conversations are enriched by insights from our industry advisors, alliance partners, and a global network of alumni.
The value lies in our unique ability to connect COOs across the financial services ecosystem, empowering them to share knowledge, navigate challenges, and drive meaningful change together.
This role is responsible for the effective management and delivery of Armstrong Wolfe’s events and content output, ensuring consistently high standards across all face-to-face and digital engagements. The position
works closely with internal teams, members, and external partners to deliver professional, well-coordinated events and timely, high-quality content that supports Armstrong Wolfe’s brand, forums, and communities.
The Role:
Event Management
The role has oversight of the logistical planning and delivery of all Armstrong Wolfe face-to-face events and acts as the primary point of contact for:
iCOOC Team Admin
· Supporting the coordination of events, meetings, roundtables, forums and client engagement activities, including diary management, invitations, registrations and attendee tracking.
· Maintaining accurate records of contacts, attendees, organisations, event participation and follow-up actions within CRM systems and internal trackers.
· Assisting with email correspondence to clients, members, speakers, hosts and internal stakeholders in a timely and professional manner.
· Supporting the team with scheduling calls, managing calendar invites, tracking responses and ensuring all relevant stakeholders are kept informed.
· Helping to monitor event attendance, apologies, substitutions and follow-up requirements before and after each event.
· Providing administrative support for relationship management activity, including updating contact information, logging engagement notes and supporting targeted outreach.
· Liaising with internal colleagues to ensure event logistics, communications and relationship updates are properly coordinated.
· Supporting data quality across event and relationship records, ensuring information is accurate, current and consistently maintained.
· Assisting with general team administration, including document management, task tracking, reporting and ad hoc support as required.
PA Support to AW COO
· Providing PA support to the COO, including diary management, meeting scheduling, inbox coordination, preparation of meeting materials and follow-up of agreed actions.
· Supporting the COO with internal and external stakeholder coordination, ensuring priorities are managed effectively and key meetings, calls and relationship touchpoints are properly organised.
· Assisting with the preparation of briefing notes, documents, correspondence and administrative support required for COO-led meetings, events and strategic initiatives.
Member-hosted eventsArmstrong Wolfe self-hosted events at selected venues.
Key responsibilities include:
» Coordinating all logistical arrangements to ensure a seamless and professional experience for attendees
» Liaising with internal teams, member organisations, venues, and external suppliers
» Managing attendee requirements and event support aspects, including:
- Presentation facilities and technical requirements
- Table plans and seating arrangements
- Event collateral and materials
- Event set-up and on-the-day coordination
» Ensuring the timely delivery of post-event outputs, including:
- Event feedback
- Meeting minutes
- Working closely with content management responsibilities to ensure alignment between events and published outputs
Pay: £28,000.00-£35,000.00 per year
Work Location: Hybrid remote in Gloucester GL19 4NP
