PASSENGER SERVICES AGENTS - FIXED TERM
We are currently offering a fixed term contract until 30th September 2026 with the possibility of an offer of a permanent contract at the end of this period.
Always fancied working at Gatwick and want to make a difference and help people on their journey by air? If so we are looking for new team members who are passionate about customer service, have a great can-do attitude, are compassionate and professional to join our growing team.
Given the nature of this role, you must be available to cover the all shift times 7 days a week, 365 days a year, including Bank Holidays and religious festivals, day shifts and night shifts possible.
Responsibilities
- Delivering exceptional customer service with a smile.
- Check in & boarding activities.
- Ensure service level agreements are met to ensure the highest level of service is offered to our customer airlines and their passengers.
- Resolving passenger queries and complaints.
- Implement standard operating procedures to help showcase Red Handling as a growing ground handling company that can be recognised by its standard of work and delivery.
- Be part of creating a great place to work and be part of a great company
- Previous PSA expierence required.
Person Specification
- Must be able to obtain and retain a full airside pass including a satisfactory criminal record check
- Must be flexible
- Ability to work under pressure
- Fluent in written and spoken English
- Able to work well as part of a team.
- Able to work to deadlines to ensure on-time departures of our customer airlines' flights.
- Able to work a variety of shift patterns as the operation requires 24 hour coverage 365 days of the year.
- Passionate about delivering exceptional customer service.
- A good communicator, both written and verbal.
- Good problem solving skills.
*MUST BE AVALIABLE TO WORK SATURDAYS AND SUNDAYS*
Bank Holidays x 1.33 and Christmas Day x 2.0!
Job Type: Part-time
Pay: From £15.12 per hour
Benefits:
Application question(s):
- Do you currently reside in the UK
Licence/Certification:
- LGW Airside Security Pass (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
