Job Overview
Join our dynamic hospitality team as a Hotel Receptionist, where you will be the welcoming face and friendly voice that sets the tone for our guests’ experience. This vibrant role involves managing guest check-ins and check-outs, providing exceptional customer service, and ensuring smooth daily operations at the front desk. Your enthusiasm and professionalism will create a warm, inviting atmosphere that encourages guest satisfaction and loyalty. If you thrive in a fast-paced environment and enjoy connecting with people from diverse backgrounds, this position offers an exciting opportunity to showcase your hospitality skills.
The Role
As a Receptionist, you will be responsible for providing an efficient and friendly front-of-house service to our guests throughout their stay.
Your responsibilities will include:
- Welcoming guests and providing a professional and friendly check-in and check-out service.
- Handling reservations, amendments and general guest enquiries.
- Answering telephone calls, emails and face-to-face enquiries promptly and professionally.
- Providing guests with information about the hotel, local area, facilities and services.
- Processing payments and maintaining accurate guest and booking records.
- Handling guest requests and resolving issues in a calm and professional manner.
- Liaising with housekeeping, maintenance, restaurant and management teams to ensure guests' needs are met.
- Maintaining a clean, organised and welcoming reception area.
- Following hotel procedures relating to security, cash handling, guest information and health and safety.
- Supporting the wider hotel team when required.
- Delivering consistently high standards of customer service.
About You
We are looking for someone who:
- Has excellent customer service and communication skills.
- Is friendly, approachable and professional.
- Has a positive and helpful attitude.
- Is confident dealing with guests and handling enquiries.
- Can remain calm and organised in a busy environment.
- Has good attention to detail.
- Is comfortable using computers and learning hotel booking systems.
- Can work independently as well as part of a team.
- Is flexible and able to work shifts, including weekends and bank holidays.
- Previous hotel or hospitality reception experience is desirable but not essential, as full training can be provided for the right candidate.
What We Offer
- A friendly and supportive working environment.
- Training and development opportunities.
- The opportunity to work within a welcoming hotel team.
- Staff benefits and hotel discounts, where applicable.
- A varied and interesting role within the hospitality industry.
- Opportunities to develop your hospitality and customer service career.
Hours
The role will involve working a flexible shift pattern, including weekends, evenings and bank holidays, depending on the hotel's operational requirements.
How to Apply
If you are enthusiastic, reliable and passionate about providing excellent customer service, we would love to hear from you.
Apply through Indeed with your CV and a brief covering note explaining why you would be a great addition to the Stade Court Hotel team.
Stade Court Hotel is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Pay: From £12.71 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
