About Us
SKT Welfare is a UK registered charity that aims to deliver humanitarian aid to underserved populations in need, without prejudice over race, religion or gender. Over the past decade we have delivered multiple projects, focusing on emergency relief, food, water, healthcare, education, orphan care and seasonal campaigns, such as winter and Qurbani. We operate in many countries around the world including Syria, Bangladesh, Palestine, Somalia, Pakistan, Yemen and Turkey with its head office in the UK.
Our Mission
To turn compassion into action by delivering relief and empowering communities to rebuild with dignity and lasting hope.
Our Vision
A world where communities rebuild with dignity, self-reliance, and lasting hope - guided by faith and compassion, strengthened by collaboration, and grounded in integrity.
We are looking for Customer Service enthusiasts to work with our team.
Job Description:
- Primarily attending and taking donations in our call centre during Appeals.
- Handling donor inquiries both by telephone and email
- Making effective outbound calls for running campaigns.
- Maintaining our call centre database by entering or updating information
- Building and maintaining long term relationships with our donors
- To maintain service knowledge ensuring that information provided to donors is accurate, up to date and delivered in a consistent format.
- Working with other departments to deliver an effective and efficient response to inquiries
- Ensuring donor satisfaction levels are met
- Maximising donor retention
- To undertake other relevant activities as directed by the Line Manager subject to the needs of the service
General Administrative Duties
- Administration support services to the management team, including information notices and other documents; liaising with colleagues
- Ensure that information relating to the region is entered onto the SKT Welfare spreadsheets and systems and that checks are made to ensure the accuracy of information provided
- During periods of absence / leave within the office team, to provide cover as requested by the Admin Manager
- Perform routine and ad-hoc data analysis, reconciliation, and correction of any data and system issues.
Essential Criteria
- Willingness to work unsociable hours, including night shifts and weekends as the role demands.
- Experience of working within a Call Centre or customer service Industry (Preferred)
- Excellent written and verbal communication skills
- Multi linguistic skills will be preferable (Arabic & Urdu)
- Acute attention to detail
- Able to work to deadlines with effective time management skills
- Great interpersonal skills – phone, email and face-to-face
- Proactive, organised and willing to take on responsibility
- Excellent multi-tasking skills
- Displays high energy and able to motivate self
- Have a positive, can-do and resilient attitude
- Able to work independently and collaboratively across teams in a fast-paced, ever-changing environment
- Excellent knowledge of all Microsoft Office applications.
What We Offer
- Comprehensive training and support are provided to ensure you succeed in this role.
- Free Parking
- Supportive learning environment where every team member can grow and develop.
- Employee Assistance Program
- We invest in team wellbeing through regular recreational and social activities
Job Types: Part-time, Zero hours contract, Temporary
Pay: £10.85-£12.71 per hour
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
