Job Description
Job title: Casual Charity Shop Supervisor (Zero Hours Contract
Responsible to: Charity Shop Manager
Hours: Zero hour contract
Salary: £13.85 per hour
Requirements: Due to the nature of the clients we work with, we can only accept applicants who are 18+ years old.
Job Summary
Join Our Charity Shop Team – Casual Shop Supervisor (Zero Hours Contract)
Due to the continued success and growth of the Somewhere to Go Charity Shop, we are looking to recruit a motivated and reliable Casual Retail Assistant to join our team on a zero hours contract.
This flexible role will provide cover during periods of annual leave and staff sickness, as well as additional support during busy periods when we receive high volumes of donations and need extra help to meet demand.
If you are passionate about supporting your local community, enjoy working as part of a team, and thrive in a busy retail environment, we'd love to hear from you.
By joining Somewhere to Go, you'll play an important role in helping us generate vital income to support people experiencing homelessness and hardship across North Somerset.We are currently seeking a motivated and customer-focused Charity Shop Supervisor to join our team. This role is based in our Charity Shop and will be responsible for supporting the running of our Charity shop, creating window displays, supporting our volunteers and helping raise funds for homeless and vulnerable adults in North Somerset. This role will involve engaging with customers in person, finalising sales, answering sales queries, and handling phone calls.
Job Purpose
After our move to our new Charity Shop premise our Charity Shop has been going from strength to strength. We are looking to continue to expand our services and need committed staff to do so!
Personal Specification – Qualities & Experience
- Must be reliable, honest and trustworthy.
- Experience working within a charity shop or retail setting.
- Excellent time keeping skills.
- Prepared to be flexible in the tasks that are asked of you.
- Positive attitude and excellent interpersonal skills.
- Ability to multi-task and prioritise in a fast-paced environment.
- Ability to work independently and as part of a team.
- Strong attention to detail and accuracy.
- Excellent communication skills, both verbal and written.
Main Responsibilities
- To serve customers and record purchases on the cash register.
- Handle and finalise sales transactions, ensuring all customer information and orders are accurately recorded.
- To work with staff and other volunteers to sort, steam, hang, ticket and size donated clothing for sale in the shop.
- To help keep the shop clean.
- To assist with shop displays.
- Provide information leaflets and signpost any enquiries for Somewhere to Go services.
- Comply with Somewhere to Go relevant Policies and Procedures.
- Represent the professional standards of the charity
- Build and maintain positive relationships with new and existing customers.
- Provide excellent customer service to all clients.
- Answer incoming sales queries via phone and email.
- Support with the running of the Charity Shop.
- Replenishing stock in the shop.
- Rotating stock.
Join us in making a meaningful difference in the lives of those we support!
Any job offer made will be subject to satisfactory references.
Any job offers made will be made subject to a satisfactory DBS enhanced check.
At Somewhere to Go Ltd, we understand that people can and do put their offending behind them. This recognition is embodied in the Rehabilitation of Offenders Act 1974 (ROA). Due to Somewhere to Go Ltd supporting vulnerable and disadvantaged adults it is necessary for us to conduct a DBS check on staff members to be able to give close consideration to someone’s criminal history. Somewhere to Go falls within the Rehabilitation of Offenders act 1974 (Exceptions) Order 1975 (“the Exceptions Order”) due to their work with vulnerable adults. We value lived experience and each DBS check will be assessed on a case by case basis.
The above is not a comprehensive task list but is illustrative of what the role will entail, and we reserve the right to change and review the job description and responsibilities. Job descriptions will be subject to review and possible change on an annual basis subject to project and charity priorities.
Pay: £13.85 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Sick pay
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 2 years (preferred)
Work Location: In person
