Job Summary
We are seeking a dynamic and dedicated Customer Service representative to join our team! In this role, you will be the vital link between our company and our valued customers, ensuring their needs are met with enthusiasm, professionalism, and efficiency. Your energetic approach will help foster positive relationships, resolve inquiries promptly, and contribute to a seamless customer experience. This position offers an exciting opportunity to develop your communication skills while supporting our logistics and supply chain operations.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills.
- Assist customers with tracking shipments, delivery schedules, and order statuses using transportation management systems and logistics software.
- Enter data accurately into systems such as SyteLine and AS400 to update order information, shipping details, and customer records.
- Coordinate with internal teams on shipping & receiving schedules, ensuring timely processing of orders and returns.
- Provide support for supply chain processes by analyzing customer feedback and shipping data to identify areas for improvement.
- Communicate effectively with third-party logistics providers (3PL) to resolve issues related to transportation or delivery delays.
- Maintain detailed logs of customer interactions, inquiries, and resolutions to ensure transparency and continuous service improvement.
Skills
- Proficiency in transportation management systems (TMS) and logistics software such as SyteLine or AS400.
- Strong understanding of supply chain operations, including shipping & receiving procedures.
- Experience working with third-party logistics (3PL) providers and managing transportation workflows.
- Excellent analysis skills to interpret data related to shipping, inventory levels, and customer trends.
- Superior communication skills with a focus on clear, professional interaction via phone and written correspondence.
- Data entry accuracy with fast typing skills to efficiently update records in multiple systems.
- Knowledge of shipping documentation requirements and freight procedures within logistics environments.
Join us in delivering exceptional service that keeps our supply chain moving smoothly! Your energy, attention to detail, and proactive communication will make a real difference in creating positive experiences for our customers while supporting our operational excellence.
Pay: £25,420.00-£33,750.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
Work Location: In person
