About the Role
Pack N Fly Holidays Ltd operates within the travel, holiday planning, tourism services, and customer experience sector, helping clients access organised travel packages, booking support, and well-managed holiday solutions. We are seeking a Head of Holiday Operations to lead travel service operations, oversee booking workflows, and support the continued growth of the organisation.
Why Join Us?
Senior Leadership Opportunity
Lead holiday operations and contribute to the strategic direction of a growing UK-based travel company.
Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior travel operations roles in Manchester.
Professional Travel Environment
Work in a structured setting that values planning, customer service, reliability, and high-quality holiday experiences.
Meaningful Business Impact
Help improve booking processes, strengthen customer satisfaction, and support long-term business growth.
Key Responsibilities
- Lead holiday operations, booking coordination, and travel service delivery
- Oversee travel packages, supplier communication, schedules, and customer support standards
- Develop strategies to improve operational efficiency and customer experience
- Coordinate with travel partners, hotels, transport providers, and internal teams
- Monitor budgets, booking performance, customer feedback, and service quality
- Support team leadership, staff training, and workflow improvement
- Prepare operational reports and recommendations for senior management
What We Are Looking For
Experience
- Strong experience in travel operations, holiday planning, tourism services, hospitality, or customer service leadership
- Previous senior management or department-level leadership experience is preferred
- Experience working with travel suppliers, bookings, or customer-facing travel services is an advantage
Skills
- Holiday operations leadership
- Travel planning and booking coordination
- Supplier and partner relationship management
- Customer experience and service quality oversight
- Strong communication, organisation, and decision-making skills
Education
- Bachelor’s degree in Travel Management, Tourism, Hospitality Management, Business Administration, or a related field
- Professional certifications in travel operations, customer service, project management, or tourism management are an advantage
Pay: £58,000.00-£78,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
Work Location: In person
