Funeral Arranger, Receptionist & Administrator - Dersingham
Thornalley Funeral Services is a family business, independently owned and managed by the Thornalley family. We cover all aspects of the funeral business and pride ourselves in delivering the very best personal, yet professional, service for the bereaved.
We are looking for a Funeral Arranger, Receptionist & Administrator who will be based at our Dersingham funeral home, but on the very odd occasion may be required to help out at our other funeral homes. You would work day to day alongside Sam, our Branch Manager & Funeral Director at our Dersingham funeral home.
Your role and responsibilities will include being a friendly face who is a caring, helpful and an organised team member. You will be responsible for answering the office phones with a confident and professional telephone manner, arranging funerals with bereaved families, liaising with other necessary professionals in order for the funeral service to be carried out efficiently and professionally. You will be dealing with not only the bereaved but with a range of people including officiants, crematorium staff, GPs, coroners, registrars, hospital mortuary staff and the medical examiner’s office. You will also be selling funeral plans, carrying out general administrative duties including emails, supporting the bereaved when they are viewing their loved ones in the Chapel of Rest and dealing with general enquiries and carrying out general cleaning duties around the funeral home. Occasionally, you will be required to prepare the hair and makeup of a deceased. Please note, from time to time, arranging funerals and selling funeral plans will require home visits.
You will be responsible for always maintaining a high standard of personal appearance, speech and conduct with no visible tattoos or facial piercings. It is important that you can demonstrate and use your own initiative and be flexible as our working day can change due to the nature of the business. In this ever changing and interesting role, you will need to have common sense, a keen eye for attention to detail and be comfortable with supporting and reassuring the bereaved. You must be able to work well within a friendly team and be comfortable with using IT as we have a computer based funeral system.
Your standard working hours will be a 40 hour week, 8.30am - 5:00pm Monday to Friday. Holiday entitlement is 22 days a year plus bank holidays. On completion of 5, 10 and 15 years continuous service, your entitlement to holidays will increase by one day from the following holiday year.
Please only apply if:
- You are friendly, caring, helpful and want to help people
- You can work as part of a team
- You have attention to detail
- You can use your own initiative
- You submit a CV with your job application.
PLEASE NOTE: A covering letter and job application will only be accepted via Indeed. Thank you.
Pay: From £32,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
