Active Staff are proud to be working with our client based in Camberley, who are looking for an experienced and customer-focused Operations Support Agent to join their team.
This is a great opportunity for someone with customer service experience who enjoys a varied, fast-paced role and is confident dealing with customers, drivers and day-to-day operational queries.
Working Hours
Monday to Friday
1:00pm–10:00pm or 11:00am–8:00pm
The Role
Your responsibilities will include:
- Meeting and greeting customers entering the building
- Answering incoming calls and dealing with customer enquiries
- Responding to customer emails
- Handling and resolving customer issues
- Debriefing drivers when they return to base and ensuring all routes are cleared
- Re-scheduling failed deliveries
- Completing general administration duties
- Supporting the wider operations team with day-to-day tasks
About You
We are looking for someone who:
- Has at least 1 year of customer service experience
- Has excellent customer service and communication skills
- Is friendly, approachable and professional
- Is confident speaking to customers over the phone and face-to-face
- Is organised and able to manage multiple tasks
- Has good attention to detail
- Can work well under pressure in a busy environment
- Is reliable and a strong team player
Pay: £12.71 per hour
Benefits:
- Canteen
- Casual dress
- Free parking
- On-site parking
Work Location: In person
