OurCoop is looking for a Customer Support Advisor to join our thriving Utilities sector. You’ll be part of a socially responsible business that is driven to make a clear difference. You will be welcomed into an exceptional team, where teamwork is at the very core of how we live and work
As a Customer Support Advisor, some of your key responsibilities will include:
- Dealing with queries via inbound calls & emails, taking a customer-first approach
- Offering the best advice through account reviews, ensuring our customers are on the right product for them
- Delivering sales through service with existing members and customers
- Identifying customer experience improvements and escalating accordingly
To be a successful candidate for this role, you will need:
- 6 months contact centre experience – desirable
- A can-do attitude along with a solution-focused mindset
- Flexibility to support across the wider customer service team
- Excellent communication skills - both written and verbal
- Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
- 30 Days Annual Leave - Rising with service up to a maximum of 37 days
- Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
- Full Training and Accredited Development Plans
- Enhanced Maternity, Paternity and Family leave and more!
Apply today! If you would like more information, please email our team at [email protected]