Job Summary
We are seeking a dynamic and customer-focused Parts Sales Advisor to join our team! In this energetic role, you will be the key point of contact for customers seeking parts and accessories, providing expert guidance and exceptional service. Your enthusiasm and organizational skills will drive sales, foster customer loyalty, and ensure smooth operations within our parts department. If you thrive in a fast-paced environment and enjoy helping customers find the right solutions, this is the perfect opportunity to elevate your career!
Responsibilities
- Greet customers warmly and assist them in identifying the parts or accessories they need.
- Provide detailed product information, specifications, and maintenance advice to ensure customer satisfaction
- Manage incoming inquiries via phone or in person with professional communication skills and friendly phone etiquette.
- Contribute to a positive team performance by optimising personal performance
- Develop knowledge of products through study of internal literature.
- Working within the sales team on the shop floor as well as answering telephone queries
- Satisfy customer needs in respect of any part orders or queries
Requirements
- Strong organizational skills with attention to detail for managing inventory and documentation
- Outstanding phone etiquette to handle inquiries professionally and courteously
- Knowledge of maintenance procedures related to vehicle or equipment parts is a plus
- Ability to work effectively in a fast-paced environment while maintaining a positive attitude.
The ideal candidate will have experience in telesales and/or customer service, ideally gained in a fast-paced environment
Working hours
Average of around 40 hours per week, Monday to Friday with an alternating Saturday shift
We are looking for a FULL TIME & PERMANENT addition to our team subject to passing a 6 month probationary
Required Education, Skills and Qualifications
To be a successful addition to our sales team to must be
- Able to work well and cope under pressure
- Organised with great attention to detail
- Customer focused
- Willing to learn and develop
- A team player with the ability to also work independently
- Able to demonstrate excellent interpersonal and communication skills, both written and verbal
- IT Literate
- Knowledgeable or have a keen interest of car parts
- What we offer
- Training and mentoring in customer services to help you reach our gold standard
- Training in using both MAM Autopart & Autocat and various other databases
- Keeping you updated with the latest technological advances in the automotive industry through study of internal literature
- Advanced & technical training sessions held by our aftermarket partners and Original Equipment manufacturers
- Generous holiday entitlements
- Competitive WEEKLY pay.
- If you feel that you have the skills required for this role and would like to enhance your career in a successful, growing company, click on the apply button now!
Pay: £26,500.00-£29,500.00 per year
Benefits:
- Employee discount
- On-site parking
- Store discount
Work Location: In person
